Jer'Vace White
Helena,Al
Summary
Dedicated and professional individual with a successful track record in management, leadership, and communication. Detail-oriented problem solver and planner. Eager to bring skills and make an immediate impact within your organization. Experienced in problem-solving, service, and time management. Hard worker ready to contribute to your company's success. Goal is to leverage abilities to effectively fill the job opening role at your esteemed organization.
Overview
11
11
years of professional experience
Work History
Property Manager
Buck Creek Bed & Breakfast
08.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Reported issues to higher management with great detail.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Hotel General Manager
Hamilton Inn
10.2021 - 08.2023
- Established strong relationships with local businesses to increase referrals and collaboration opportunities
- Inspected and documented repairs and improvements of facilities, verifying cleanliness and overall appeal of property
- Responded to and promptly resolved guest complaints or issues to maintain guest satisfaction
- Negotiated rates with corporate entities related to extended stay contracts.
- Observed and monitored staff performance to promote efficient operations and adhere to facility's policies and procedures.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Oversaw day-to-day operations of 89-room hotel with staff of 15-20 employees.
Office Administration Manager
Xanitos
09.2020 - 10.2021
- Maintained confidence and discretion in handling sensitive information
- Processed invoices, payments, and incoming and outgoing mail
- Answered phone calls and managed inquiries from customers and vendors
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Developed training modules and documentation to train staff
- Collaborated with other departments in identifying cross-functional opportunities and providing necessary administrative support to achieve organizational objectives.
- Recruited top-notch talent through rigorous interview processes which resulted in higher quality hires and reduced employee turnover.
- Mentored staff in office administration principles, leading to consistent growth in skillsets and professional development.
Hotel Management Trainee
Marriott
07.2019 - 07.2020
- Responded to and promptly resolved guest complaints or issues to maintain guest satisfaction
- Leveraged coaching and mentoring talents to develop innovative, goal-focused team
- Coordinated with other departments to ensure hotel events ran smoothly
- Monitored patron satisfaction through contact with guests and review of feedback on hotel reservation sites
- Monitored revenue activity of hotel and facility
- Inspected guest rooms, public areas, and grounds for cleanliness and appearance
- Oversaw day-to-day operations of 132-room hotel with staff of 28 employees.
Title Clerk
Kia Atlanta South
09.2017 - 07.2019
- Prepared tax and title documents in time sensitive manner to achieve or exceed title reporting standards and benchmarks
- Assisted with filing, scanning and photocopying documents to keep records organized
- Typed and shipped contracts and proper documents to lending institutions for sold vehicles
- Facilitated sale of vehicles between multiple auctions and dealerships
- Completed payoff checks for new vehicles and trade-ins
- Reviewed vehicle titles for accuracy and completeness, documenting VINs, odometers and release of liens
- Examined and verified 75-100 titles weekly.
Title Processor
Georgia Department of Revenue
08.2013 - 09.2017
- Assisted with filing, scanning and photocopying documents to keep records organized
- Communicated with customers via email or verbally to handle title issues
- Entered into record-keeping systems appropriate data needed to create new title records and to update existing ones
- Assessed fees related to registration of property-related documents
- Answered questions and provided advice to public regarding licensing policies, procedures and regulations
- Examined and verified 500 titles weekly.
Education
Business Administration And Management
ACT
Riverdale, GA05-1997
HIGH SCHOOL DIPLOMA -
North Clayton Sr. High
Riverdale, Ga05.1995
Skills
- Hiring and Terminations
- HR Support
- Microsoft Office
- Data Entry
- Office Management
- Effective Customer Service
- Coaching and Training
- Accounts Payable & Accounts Receivable
- Invoice Processing
- 10-Key
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Customer Service Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Full Professional
Timeline
Property Manager
Buck Creek Bed & Breakfast
08.2023 - Current
Hotel General Manager
Hamilton Inn
10.2021 - 08.2023
Office Administration Manager
Xanitos
09.2020 - 10.2021
Hotel Management Trainee
Marriott
07.2019 - 07.2020
Title Clerk
Kia Atlanta South
09.2017 - 07.2019
Title Processor
Georgia Department of Revenue
08.2013 - 09.2017
Business Administration And Management
ACT
HIGH SCHOOL DIPLOMA -
North Clayton Sr. High
Similar Profiles
Susan "Elaine" QuigleySusan "Elaine" Quigley
Housekeeper at Whispering Creek Bed & BreakfastHousekeeper at Whispering Creek Bed & Breakfast
Sithumini Prasangika Ariyamali Arachchchi MudiyanselageSithumini Prasangika Ariyamali Arachchchi Mudiyanselage
Front Desk Operator at Veru Bed and BreakfastFront Desk Operator at Veru Bed and Breakfast
Fatima RahmamFatima Rahmam
Assisstant Manager at Bed and BreakfastAssisstant Manager at Bed and Breakfast
Peter F. MannPeter F. Mann
Financial Planning at Northwestern MutualFinancial Planning at Northwestern Mutual
Tyreen McGowinTyreen McGowin
Fraud Representative at Regions BankFraud Representative at Regions Bank