JERVASIO VELASQUEZ
Oakland,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Downtown Street Ambassador
Streetplus
09.2023 - Current
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Reported vandalism or other damage to property to supervisor.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Customer Service Representative
Kohls Department Store
05.2022 - 08.2023
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Lumber Associate
Home Depot
10.2021 - 02.2022
- Maintained inventory of lumber stocks and reviewed orders for accuracy
- Operated heavy machinery to saw and cut lumber into specified sizes
- Maintained inventory of lumber stocks and reviewed orders for accuracy
- Provided timely customer service both in-store and over the phone
- Followed safety protocols while handling sharp tools like saws or blades during production processes
- Performed regular maintenance on the saws, drills, sanders, and other woodworking tools used in the store
- Operated saws, forklifts and wood splitters
- Assisted contractors and other customers find products and load vehicles
- Sorted and stacked lumber based on size and type according to company and regulatory policies
- Oversaw lumber yard cleanliness and maintenance and organized stacks of wood within correct spots.
- Listened to customer needs and desires to identify and recommend optimal products.
Warehouse Worker
FedEx
09.2019 - 12.2021
- Consistently lifted materials weighing as much as 50 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Helped train new employees in safe practices and warehouse procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Moved furniture and boxes using utility dolly and truck ramp.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Porter
Aliante Hotel & Casino
05.2018 - 09.2019
- Greeted guests, providing information about the hotel and its services
- Assisted with luggage to and from guest rooms
- Resolved guest inquiries punctually and politely for professional customer service.
- Maintained cleanliness of public areas, including lobbies, hallways and restrooms
- Ensured all amenities were stocked in guest rooms prior to arrivals
- Assisted guests with inquiries and requests in a timely manner
- Responded quickly to maintenance requests from guests or staff members.
- Maintained building exteriors for professional, clean presentation standards.
Server
Tao Group Restaurant
11.2017 - 04.2018
- Provided excellent customer service to ensure satisfaction
- Delivered food orders promptly and courteously
- Monitored dining room for cleanliness and proper set-up at all times
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Warehouse Associate
Amazon
02.2016 - 01.2017
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as [Number] pounds.
- Performed inventory control, such as counting, and stocking merchandise.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Assembled pallets and crates for secure transportation of materials.
- Maintained clean, orderly work environment free of hazards.
Education
GED -
Del Sol Academy of Performing Arts
Las Vegas, NVSkills
- Catering Support
- OSHA Regulations
- Customer Service
- Materials Organization
- Facility Cleaning
- Janitorial duties
- Heavy Lifting
- Problem-Solving
- Safety and Security
- General Maintenance
- Initiative and Self-Motivation
- Safety awareness
Timeline
Downtown Street Ambassador
Streetplus
09.2023 - Current
Customer Service Representative
Kohls Department Store
05.2022 - 08.2023
Lumber Associate
Home Depot
10.2021 - 02.2022
Warehouse Worker
FedEx
09.2019 - 12.2021
Porter
Aliante Hotel & Casino
05.2018 - 09.2019
Server
Tao Group Restaurant
11.2017 - 04.2018
Warehouse Associate
Amazon
02.2016 - 01.2017
GED -
Del Sol Academy of Performing Arts
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