JERVAUGHN REID
Brooklyn,NY
Summary
Healthcare and residential program leader with experience overseeing high-acuity medical respite operations, care coordination, and multidisciplinary teams serving medically complex and behavioral health-involved populations. Proven ability to manage intake-to-discharge continuum, ensure regulatory compliance, lead EPIC oversight, drive quality assurance, and maintain census and fiscal accountability. Strong expertise in staff supervision, crisis management, incident reporting, and hospital/community care transitions.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Associate Program Director
Institute for Community Living (ICL)
New York, NY
09.2024 - Current
- Direct operational oversight for a Medical Respite program serving approximately 50 patients while maintaining compliance with organizational and regulatory standards.
- Manage patient flow, admissions, and discharge coordination aligned with a 30–90-day transition model improving continuity of care and program efficiency.
- Lead multidisciplinary teams including case managers, service coordinators, and clinical staff.
- Monitor EPIC dashboards and workflows to track admissions, referrals, census trends, and discharge activities.
- Provide staff supervision, onboarding, coaching, and performance management support.
- Lead quality assurance initiatives and incident reporting.
- Partner with hospitals and community providers to improve referral pathways and discharge outcomes.
Case Manager II – Treatment Apartment Program
Institute for Community Living (ICL)
New York, NY
01.2021 - 09.2024
- Managed a caseload of individuals with Serious Mental Illness using person-centered interventions.
- Conducted psychosocial, housing, and needs assessments.
- Coordinated care with providers and community agencies.
- Delivered crisis intervention and de-escalation services.
- Facilitated counseling and treatment planning.
Patient Navigator
Apicha Community Health Center
New York, NY
02.2020 - 01.2021
- Provided individualized care coordination and patient navigation services for individuals living with HIV.
- Assessed patient needs and developed service plans focused on treatment adherence and continuity of care.
- Coordinated appointments, referrals, and healthcare services.
- Conducted outreach, patient education, and home visits.
- Collaborated with multidisciplinary teams to improve patient outcomes.
Education
PhD - Criminal Justice
Liberty University
Lynchburg, VA01.2023
MBA - Business Administration
Assam Don Bosco University
Guwahati, India01.2018
BSc - Criminal Justice
Ashworth College
Georgia01.2016
Skills
Medical Respite Operations
Intake & Eligibility
Crisis Intervention
EPIC Systems Oversight
Regulatory Compliance
Quality Assurance & Audits
Staff Supervision
Discharge Planning
Census & Fiscal Management
Incident Reporting
Hospital & Community Coordination
Program implementation
Certification
New York State-Department of State
New York State Notary Public Commission — New York County
May 2026- May 2030
Timeline
Associate Program Director
Institute for Community Living (ICL)
09.2024 - Current
Case Manager II – Treatment Apartment Program
Institute for Community Living (ICL)
01.2021 - 09.2024
Patient Navigator
Apicha Community Health Center
02.2020 - 01.2021
BSc - Criminal Justice
Ashworth College
MBA - Business Administration
Assam Don Bosco University
PhD - Criminal Justice
Liberty University