Jervay Conway

Work

• Supervised daily operations to enhance store efficiency and customer satisfaction.
• Led team in achieving sales targets through strategic planning and effective staff training.
• Streamlined inventory management processes, reducing stock discrepancies and improving order accuracy.
• Oversaw daily store operations, ensuring compliance with company policies and health regulations.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Worked closely with security company to ensure merchandise and team members are safe.

Developed and managed budget to ensure cost-effective loss prevention services.

Conducted follow-ups on incident reports to verify accuracy.

Compiled weekly recaps for Menards general office.

Conducted security awareness training for store team members.

Ensured accurate inventory tracking to help with identifying losses due to theft.

Optimized register line processes for seamless customer experience.

Handling business accounts.

Enhanced customer satisfaction through effective support.

Oversaw cash handling processes to ensure compliance with company policies.

Resolved security concerns promptly.

• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved team member conflicts, actively listening to concerns and finding appropriate resolutions.
• Accomplished multiple tasks within established timeframes.

• Managed and motivated team members to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
• Trained team members
• Resolved team member conflicts, actively listening to concerns and finding appropriate middle ground.
• Managed and organized stock levels efficiently.

• Answered customer questions and provided detailed product information.
• Performed inventory control, such as counting, and stocking merchandise.
• Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
• Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
• Stocked shelves to match planogram images and instructions.

• Learned safety protocols for handling merchandise.
• Supported customer service efforts by locating products promptly.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.