Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jervey Gathers

Atlanta,GA

Summary

Diligent professional with excellent multitasking, organizational and time management abilities. Including extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

3
3
years of professional experience

Work History

Cashier/Cook

University of West Georgia
Carrollton, GA
03.2023 - 12.2024
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Ensured compliance with all safety regulations within the store environment.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Prepared dishes in a fast-paced environment, working with teammates to maintain a high customer satisfaction rate.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.

Customer Service Representative

Walmart.com
Atlanta, GA
10.2022 - 12.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Investigated suspicious activity involving fraudulent billing practices.

Customer Service Representative

TJX Companies
Atlanta, GA
10.2021 - 12.2021
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Conferred with customers by telephone to provide information about products, or services, and take orders.
  • Provided excellent customer service to resolve customer complaints promptly.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Education

Bachelor of Science - Mass Communication

University of West Georgia
Carrollton, GA
12-2024

Skills

  • Customer service
  • Cash handling
  • Team collaboration
  • Conflict resolution
  • Safety compliance
  • Order processing
  • Written and verbal communication
  • Data entry

Timeline

Cashier/Cook

University of West Georgia
03.2023 - 12.2024

Customer Service Representative

Walmart.com
10.2022 - 12.2022

Customer Service Representative

TJX Companies
10.2021 - 12.2021

Bachelor of Science - Mass Communication

University of West Georgia
Jervey Gathers