Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager

Jervon Evans

Silver City,MS

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Alorica
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Backroom Supervisor

Roses, Variety Wholesalers
06.2022 - 05.2024
  • Oversaw seasonal transitions in the backroom area to ensure proper allocation of space for incoming products.
  • Enhanced team performance by providing regular coaching, feedback, and training opportunities.
  • Increased productivity through effective delegation and supervision of backroom staff tasks.
  • Collaborated with store management to optimize space utilization, leading to a more organized backroom layout.

Department Supervisor

Floor & Decor
11.2021 - 06.2022
  • Trained new employees on overall company and department-specific policies and procedures.
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
  • Built relationships with current customers to maintain goodwill and gain additional business.

Customer Service

Walmart
04.2021 - 11.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer service experience by efficiently processing purchases and returns.

Safety Team Lead

Capstone Nissan
01.2019 - 02.2021
  • Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
  • Improved overall safety record by implementing effective safety training programs for employees.
  • Promoted open channels of communication between all levels within the organization, fostering a proactive approach to identifying and addressing potential safety issues.

Education

Humphreys County High School
Belzoni, MS
05.2018

Skills

  • Conflict resolution
  • Customer retention
  • Call handling
  • Product knowledge
  • Customer relationship management
  • Team coordination
  • Scheduling
  • Follow-up skills
  • Team development
  • Training and development
  • Communication skills
  • Problem solving

Certification

  • Forklift Certification
  • Reach truck certification
  • Epj certification

Timeline

Customer Service Representative

Alorica
05.2024 - Current

Backroom Supervisor

Roses, Variety Wholesalers
06.2022 - 05.2024

Department Supervisor

Floor & Decor
11.2021 - 06.2022

Customer Service

Walmart
04.2021 - 11.2021

Safety Team Lead

Capstone Nissan
01.2019 - 02.2021

Humphreys County High School

Similar Profiles

CREATE PROFILE
Jervon Evans