Summary
Overview
Work History
Education
Skills
Timeline
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Jervonya Jackson

Jervonya Jackson

Medical Administration
Hampton,VA

Summary

Dedicated medical administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Medical Equipment Distrs Of Va
03.2021 - Current
  • Processed CPAP referrals and authorizations for multiple major insurance companies
  • Coordinated insurance benefits with insurance companies, Dr offices and patients.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.

Surgical OR Biller and Unit Secretary

Bon Secours Mary Immaculate Hospital
10.2018 - 02.2021
  • Responsible for billing all surgical inpatient and outpatient procedures in the OR.
  • Maintained current and accurate medical records for patients.
  • Enhanced office productivity and revenue by billing procedures in a timely manner.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Assisted with audits performed by outside agencies to ensure ethical and prompt billing processes.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.

MedTech/Front Desk Registrar

Sentara Hospital /Velocity Urgent Care
11.2011 - 08.2018
  • Registration of emergency room and urgent care patients expeditiously while maintaining HIPPA compliance
  • Processed workers compensations claims
  • Collected urinalysis
  • Used internal software to process check-ins, check-outs and inpatient admissions
  • Oversaw fast-paced front desk emergency check in and codes
  • Collected medical copayments and verified insurances.
  • Assisted with vitals and maintained accurate medical records.


Education

Associate of Science - Medical Administration

Thomas Nelson Community College
Hampton, VA

Skills

  • Quality Patient Care
  • Customer Service
  • Medical Charts and Records
  • Patient Treatment
  • Patient Health Information Privacy
  • Completing Insurance Forms
  • Administrative Duties
  • Payment Collection and Processing
  • Exam Room Preparation
  • Team Leadership
  • Managing Patient Records
  • Clinical and Administrative Support

Timeline

Customer Service Representative

Medical Equipment Distrs Of Va
03.2021 - Current

Surgical OR Biller and Unit Secretary

Bon Secours Mary Immaculate Hospital
10.2018 - 02.2021

MedTech/Front Desk Registrar

Sentara Hospital /Velocity Urgent Care
11.2011 - 08.2018

Associate of Science - Medical Administration

Thomas Nelson Community College

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Jervonya JacksonMedical Administration