Jerza Marcial
9207 Brgy. Valenzuela, Makati City
Summary
Obtain a position at your company, where I can maximize my skills and experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Billing Specialist
Ista Solutions
02.2024 - Current
- Communicated with insurance providers to clarify coverage details and expedite claim approvals.
- Located errors and promptly refiled rejected claims.
Senior Patient Coordinator
Datamatics Business Solutions
02.2023 - 01.2024
- Implemented electronic health record systems, streamlining documentation processes and ensuring data accuracy.
- Improved patient care by coordinating interdisciplinary teams and facilitating communication among staff members.
Senior Associate II
Genfinity Inc.
12.2019 - 01.2023
- Managed policy renewals, ensuring timely communication with clients.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Customer Service Representative
C3 Customer Contact Channels
09.2021 - 03.2022
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Senior Customer Service Representative
HCL Technologies
12.2019 - 08.2021
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Senior Fraud Analyst
Sitel Contact Center
10.2017 - 12.2019
- Conducted thorough investigations into flagged transactions, ensuring compliance with regulatory standards.
Education
Bachelor of Science in Nursing - Undergraduate Nursing
Our Lady of Fatima University
05.2015
Secondary Education - Highschool Graduate
Academia De San Lorenzo Ruiz
04.2009
Primary Education - Elementary Graduate
Colegio De San Gabriel Arcangel
04-2006
Skills
- Data Analysis
- Medical record security
- Files and records management
- Critical Thinking
- Medical billing
- Multitasking and organization
- Denial management
Certification
Healthcare Policy in America
Customer Skills within Healthcare
Introduction to Mental Health Disorders
English Language for Healthcare
Languages
Tagalog
English
Timeline
Medical Billing Specialist
Ista Solutions
02.2024 - Current
Senior Patient Coordinator
Datamatics Business Solutions
02.2023 - 01.2024
Customer Service Representative
C3 Customer Contact Channels
09.2021 - 03.2022
Senior Associate II
Genfinity Inc.
12.2019 - 01.2023
Senior Customer Service Representative
HCL Technologies
12.2019 - 08.2021
Senior Fraud Analyst
Sitel Contact Center
10.2017 - 12.2019
Secondary Education - Highschool Graduate
Academia De San Lorenzo Ruiz
Bachelor of Science in Nursing - Undergraduate Nursing
Our Lady of Fatima University
Primary Education - Elementary Graduate
Colegio De San Gabriel Arcangel
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