Jerzie Deaton
Hampshire,IL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and
upbeat nature. Skilled at training employees and leveraging organized approaches to
handle daily planning, scheduling and customer service requirements. Forward-thinking
focused on maximizing engagement and satisfaction. Market-savvy and performance driven
with motivational leadership style focused on maximizing team contributions and
performance.
Overview
3
3
years of professional experience
Work History
Shift Manager/Key Holder Supervisor
STARBUCKS COFFEE COMPANY
2023.05 - Current
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Trained and mentored new employees
- Completed store opening and closing procedures
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Trained team members in successful strategies to meet operational and sales targets
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Recommended products based on solid understanding of individual customer needs and preferences
- Maintained regular and consistent attendance and punctuality.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
Barista
STARBUCKS COFFEE COMPANY
2021.10 - 2023.05
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
- Recommended products based on solid understanding of individual customer needs and preferences
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Controlled line and crowd with quick, efficient service.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Life Guard
Genoa Park District
2021.04 - 2022.03
- Scanned main areas to monitor for any safety risks
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons
- Shared tips with patrons on swimming techniques and strength training
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Provided friendly customer service to guests and addressed concerns
- Administered CPR and first-aid following best practices
- Educated patrons on safety protocols and enforced safety rules
- Responded to patron incidents in professional and timely manner
- High levels of communication to ensure safety of patrons both in and out of the water.
Education
Bachelor of Arts - Business Administration
Arizona State University
Tempe, AZAssociate of Applied Science - Business Administration And Management
Elgin Community College
Elgin, IL05.2026
Skills
- Active Listening Skills
- Positive Learning Environment
- Educational Leadership
- Daily Reports
- Stock Control
- Direct Supervision
- Behavior Standards
- First Aid
- Team Collaboration
- Operational Procedures
- Emergency Action Planning
- Spanish speaking
Languages
Spanish
Professional Working
American Sign Language
Elementary
Timeline
Shift Manager/Key Holder Supervisor
STARBUCKS COFFEE COMPANY
2023.05 - Current
Barista
STARBUCKS COFFEE COMPANY
2021.10 - 2023.05
Life Guard
Genoa Park District
2021.04 - 2022.03
Bachelor of Arts - Business Administration
Arizona State University
Associate of Applied Science - Business Administration And Management
Elgin Community College
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