Knowledgeable business professional with solid background in business operations and process improvement. Proven track record of supporting business initiatives and driving efficiency through effective project management. Demonstrated ability in problem-solving and communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lowboy Driver
Rogers Group Inc
03.2023 - Current
Navigated challenging road conditions safely, protecting cargo integrity and preventing accidents or delays. Employed defensive driving techniques to maintain accident-free status. Reduced downtime with proactive scheduling of regular vehicle maintenance, ensuring optimal performance. Kept detailed logs of hours driven, following strict adherence to federal regulations regarding driver hours of service limitations.
Continuously updated knowledge of industry best practices to ensure top-quality performance within the role. Participated in ongoing training opportunities related to safety regulations, state-specific permitting requirements, and equipment operation protocols for professional development purposes. Enhanced safety by conducting thorough pre-trip inspections and maintaining accurate records of vehicle maintenance.
Streamlined load preparation through effective communication with equipment operators and other team members. Maximized payload capacity by accurately calculating weight distribution for each load.
Managed permits, ensuring legal compliance for oversized or overweight loads before transportation. Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
Demonstrated adaptability by transporting various types of heavy machinery to different job sites as needed. Fastened chains, straps, covers, and binders to secure load during transit. Secured loads properly, minimizing the risk of accidents and damage during transit. Assisted in loading/unloading operations when necessary, displaying teamwork and versatility in the role. Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
Determined quickest and safest routes for delivery by using effective planning and organizational skills. Documented mileage, deliveries, pickups, customer issues and damages.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations. Completed routine maintenance on truck to keep in working order.
Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules. Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Operations Lead
InterFuze Corporatoin
04.2022 - 07.2022
Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness. Implemented automation solutions to maximize productivity and reduce manual task time. Implemented quality control measures to reduce errors and ensure consistent standards across all operations tasks. Improved operational efficiency by streamlining processes and implementing time-saving strategies.
Devised and implemented processes and procedures to streamline operations. Managed complex projects with multiple deadlines, ensuring all objectives were met successfully. Conducted regular reviews of operations and identified areas for improvement. Developed effective improvement plans in alignment with goals and specifications.
Coordinated cross-departmental efforts, promoting collaboration and knowledge sharing. Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.
Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team. Maintained overall safe work environment with employee training programs and enforcement of safety procedures. Championed continuous improvement initiatives within the team, promoting a culture of innovation and excellence in operations management.
Collected, arranged, and input information into database system. Generated reports detailing findings and recommendations. Maintained database systems to track and analyze operational data.
Frequently inspected production area to verify proper equipment operation. Observed packing operations to verify conformance to specifications.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Owner
Paseur Trucking LLC
05.2019 - 05.2022
Developed strategic business plan, guiding company towards sustainable growth and profitability. Secured lucrative partnerships to expand market reach, negotiating contracts with precision and foresight. Implemented business strategies, increasing revenue, and effectively targeting new markets.
Monitored cash flow for maintaining financial health and supporting business investments. Optimized budget allocation by assessing financial performance and adjusting expenditures. Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting. Identified new business opportunities with in-depth market research and competitor analysis. Formulated comprehensive business strategies by analyzing market trends and customer needs.
Established strong customer relationships through excellent communication and attentive service. Consulted with customers to assess needs and propose optimal solutions. Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered. Increased client satisfaction by implementing innovative business strategies and streamlining processes. Interacted well with customers to build connections and nurture relationships.
Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers. Implemented efficient systems for inventory management, order processing, and shipping logistics. Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
Conducted market research to inform product development decisions and identify potential growth areas. Streamlined operational processes, significantly reducing overhead costs and improving efficiency. Managed purchasing, sales, marketing and customer account operations efficiently. Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
Driver
CR Trucking LLC
10.2018 - 05.2019
Ensure operations are conducted within DOT and local regulations. Obtained necessary permits and licenses to operate various commercial vehicles legally.Conducted pre-trip inspections to identify and resolve potential issues before departure. Maintained daily, legible DOT log book and submitted corresponding documents. Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes. Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
Operated heavy-duty trucks to transport cargo, meeting all legal and safety standards. Utilized GPS and other navigation tools to plan routes and stay on schedule. Navigated complex routes for timely deliveries across urban and rural areas. Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed. Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose. Fastened chains, straps, covers, and binders to secure load during transit. Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks. Increased efficiency in loading and unloading processes, utilizing proper equipment handling techniques.
Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff. Collaborated with team members to streamline processes and improve overall efficiency.
Enhanced operational efficiency, providing feedback on route optimizations and warehouse procedures. Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency. Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Solved logistical challenges by coordinating effectively with dispatch and warehouse teams. Facilitated smoother operations at warehouses by assisting with inventory management when necessary
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues. Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
Owner
Affordable Insurance Solutions
11.2017 - 10.2018
Provided affordable and competitive life and health products to customers in need. Boosted agency visibility through targeted marketing campaigns, enhancing brand awareness and attracting new customers. Expanded agency operations by identifying new market opportunities and implementing strategic growth initiatives. Streamlined internal processes for greater efficiency, improving overall agency performance and profitability.
Implemented innovative technology solutions to optimize business processes, improve client communications, and increase productivity. Developed comprehensive insurance policies tailored to clients' unique needs, resulting in increased satisfaction and loyalty.
Delivered informative presentations at community events to educate potential customers about available insurance products and services. Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
Oversaw agency financial management activities including budgeting, forecasting, expense tracking, revenue generation strategies development. Managed day-to-day business operations. Established foundational processes for business operations. Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends. Generated revenues yearly and effectively capitalized on industry growth. Managed purchasing, sales, marketing and customer account operations efficiently.
Continuously updated industry knowledge through ongoing professional development activities, staying current on relevant trends and best practices. Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills. Interacted well with customers to build connections and nurture relationships. Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Increased client retention by consistently providing exceptional customer service and maintaining strong relationships. Responded promptly to customer inquiries, addressing concerns and providing knowledgeable guidance on various insurance matters.
Equipment Operator III
City of Huntsville
10.2014 - 11.2017
Operated range of heavy equipment on regular basis with advanced skill. Loaded and unloaded materials from trucks, cranes and other and coordinated supplies to promote efficiency. Operated machining equipment safely with team of operators. Assisted in training new operators, providing guidance on proper equipment usage and safety procedures. Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements.
Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions. Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving. Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
Contributed to project completion, skillfully operating various heavy machinery such as excavators, bulldozers, and loaders. Collaborated with team members to optimize work processes, streamlining operations for increased efficiency. Streamlined equipment setup processes for projects, enhancing on-site efficiency. Demonstrated adaptability in handling diverse assignments, swiftly transitioning between different types of equipment as needed.
Operated commercial vehicle to transport equipment and job-specific machinery to and from job sites. Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery. Fostered culture of continuous improvement, suggesting innovative approaches to equipment maintenance and operation.
Facilitated seamless communication among team members, leading to improved collaboration during complex projects involving multiple pieces of heavy machinery.
Public Safety Dispatcher
City of Huntsville
11.2012 - 10.2014
Managed CAD (Computer Aided Dispatch) and assigned officers to calls for service. Enhanced emergency response efficiency by accurately and promptly dispatching appropriate resources to incidents. Used specialized software to track and maintain case incident numbers and logs. Continuously monitored weather conditions and emergency alerts to stay informed about potential impacts on public safety operations.
Answered calls for service, questioned callers to determine nature of problems and locations to direct type of response needed. Input information from calls into system using Computer Aided Dispatch (CAD), while maintaining accuracy of details. Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response. Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
Monitored multiple radio frequencies simultaneously; logged all radio transmissions as to time, duration, and message; relayed general information to the public and referred callers to proper offices; performed follow-up on dispatches. Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews. Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene. Conducted quality assurance reviews of emergency call recordings for adherence to department policies and procedures. Issued local watches and warnings to public in response to inclement weather conditions received from National Weather Service. Assisted in updating department policies related to emergency communications technology usage for improved effectiveness.
Increased situational awareness for first responders with accurate and timely information relayed from callers. Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment. Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette. Reduced response times for critical incidents by maintaining clear communication channels with responding units.
Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously. Operated emergency response systems to update and retrieve up-to-date information for first responders. Fostered a culture of continuous improvement within the dispatch center by sharing insights and suggesting improvements.
Assisted callers in emergency situations with appropriate information and support. Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests. Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Class V Logistics Administrator and Dispatcher
Ai Signal Research (ASRI) -RTC Climatic Test Division
08.2009 - 11.2012
Coordinated transportation schedules, ensuring timely deliveries and customer satisfaction. Prioritized tasks effectively during high-pressure situations, ensuring timely completion of critical projects and minimizing disruptions to daily operations. Developed comprehensive reports on logistics performance, enabling informed decision-making by senior leadership.
Updated and maintained databases to track shipments and inventory. Managed inventory levels to verify availability of stock for customer orders. Monitored and adjusted inventory levels according to demand. Tracked assets disposal and determined IOM's best interest to upgrade inventory list. Identified opportunities for inventory reductions.
Maintained detailed records of shipments, tracking progress from order placement to final delivery. Enhanced warehouse organization by establishing a clear labeling system and efficient storage layout. Conducted regular audits of inventory levels to ensure accuracy and prevent stock discrepancies. Coordinated shipments and tracked progress to facilitate timely delivery. Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule. Improved order processing efficiency by automating data entry and streamlining workflows.
Detected and enforced improvement opportunities in supply chain. Spearheaded process improvements for increased productivity within the logistics department. Leveraged advanced software tools for improved visibility into supply chain processes, enabling proactive adjustments as needed. Streamlined inventory management by implementing effective tracking systems and procedures.
Provided training and guidance to new team members, fostering a positive work environment that supported skill development among staff members. Collaborated with cross-functional teams to optimize supply chain operations and achieve company objectives. Developed logistical checklists to guide activities support.
Analyzed procurement requests to identify service providers' information with performance, quality, and prices to determine transaction requirements. Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations. Implemented cost-saving measures through careful analysis of logistics processes and identification of areas for improvement. Delivered logistic support to leverage existing resources with cost-effective savings. Conducted audits to improve office logistics practices and procedures. Managed logistics assets for timely and cost-effective delivery of cargoes.
Provided support to commander and executive staff members. Coordinated mission details and communicated with unit to convey changes. Advised logistics management and structures for staffing levels to maintain adequate numbers. Created reports to provide insights into logistics operations and performance. Developed and implemented strategies to reduce costs and improve quality of service.
Defined logistics strategy within U.S. Army Regulations, policies, and procedures for effective integration of logistics operations. Ensured compliance with relevant regulations, including import/export laws and hazardous materials handling guidelines.
Built and established relationships with staff and vendors. Analyzed customer requirements and provided customized logistics solutions. Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Monitored performance of logistics operations to identify areas for improvement. Strategized best methods and tactics for efficient storage and handling of materials. Studied data to identify trends and patterns in transportation activity. Implemented systems and procedures for accurate data collection and reporting. Implemented and developed supply chain strategies to optimize efficiency.
Education
Bachelor of Science - Business Management
Athens State University
Athens
07-2025
Associates of Applied Science - Business Administration
Calhoun Community College
Decatur
07-2022
Skills
Microsoft applications
Exceptional communicator (verbal & written)
Logistics planning & analysis
Time management abilities
Continuous improvement
Adaptability and flexibility
Attention to detail
Driven, determined, & reliable
Relationship building & Professional networking
Project management
Financial administration
Cost analysis and savings
Strategic planning & decision making
Performance improvement
Business development, administration, and management
Operations management
Human resources management
Organizational development
Purchasing and planning
Marketing strategies
Sales planning & development
Sales strategies & tracking
Industry trend tracking
Regulatory compliance
Resources allocation
Innovation management
Scheduling
Inventory tracking and management
Records organization and management
Organizational structuring
Data management & analysis
Operations oversight and efficiency
Transportation planning & management
Demand forecasting
Analytical thinking
Problem-solving
Punctual and dependable
Purchase orders
Efficiency improvement
Reports generation
Supply chain operations
Spreadsheet tracking
Invoicing and shipping documentation
Project assignments
Performance management
Fleet management
Computer-based inventory system
OSHA compliance
Multitasking Abilities
Critical thinking, active listening, & organizational skills
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of [Number] staff members.
Documented and resolved [Issue] which led to [Results].
Achieved [Result] by completing [Task] with accuracy and efficiency.
Awards
Class A Commercial Driver’s License (CDL), without restrictions
Honorably Discharged Army National Guard, 2017
Certificate of Appreciation from RTC, for outstanding support to the mission through managing logistics at the RTC Climatic Test Division
Ammunition and Explosives Training
Ammo 68 DL Military Munitions Rule
Ammo 67 DL HAZMAT Familiarization and Safety Transportation
Ammo 64-1-DL, Class V Issue, Turn-In, and Residue Processing Procedures for Using Units
Ammo-63-DL: US Army Explosives Safety and Exam
ATEC-Regulation 385-1 Hazard Orientation Training
Ammo 45-DL Introduction to Ammunition
Threat Awareness and Reporting Program
Accident-Avoidance Course for Army Motor Vehicle Drivers
ATEC Headquarters Security Education and Awareness Training
Information Assurance Awareness
RTC AFTD training on the Airfield and Movement on the Airfield
OSHA Construction Safety and Health
DOT approved Flagging Procedures Course from the National Safety Council
Affiliations
Society for Human Resource Management (SHRM)
North Alabama International Trade Association (NAITA)
National Society for Leadership Success (NSLS)
Certification
Double/Triple Trailers Endorsement (T) - [State] Department of Motor Vehicles.
Tank Vehicle Endorsement (N) - [State] Department of Motor Vehicles.
Long Combination Vehicle Certification (LCV) – State-Specific Requirements.
Commercial Driver's License (CDL) - [State] Department of Motor Vehicles.
Medical Examiner's Certificate – U.S. Department of Transportation.
OSHA Certified
Outstanding Performance
U.S. Army Redstone Test Center - Outstanding performance in support of the RTC Logistics Team mission and objectives.
Timeline
Lowboy Driver
Rogers Group Inc
03.2023 - Current
Operations Lead
InterFuze Corporatoin
04.2022 - 07.2022
Owner
Paseur Trucking LLC
05.2019 - 05.2022
Driver
CR Trucking LLC
10.2018 - 05.2019
Owner
Affordable Insurance Solutions
11.2017 - 10.2018
Equipment Operator III
City of Huntsville
10.2014 - 11.2017
Public Safety Dispatcher
City of Huntsville
11.2012 - 10.2014
Class V Logistics Administrator and Dispatcher
Ai Signal Research (ASRI) -RTC Climatic Test Division
08.2009 - 11.2012
Bachelor of Science - Business Management
Athens State University
Associates of Applied Science - Business Administration