Jes Roth
Billings,MT
Summary
Dynamic retail professional with a proven track record at Home Depot, excelling in customer service and inventory control. Recognized for enhancing store profitability through effective merchandising strategies and loss prevention initiatives. Strong team leader with exceptional problem-solving skills, fostering collaboration to achieve sales targets and improve customer satisfaction.
Overview
12
12
years of professional experience
Work History
Merchandising Execution Team Associate
Home Depot
12.2022 - Current
- Processed merchandise returns efficiently, resolving customer issues while maintaining strict adherence to company guidelines.
- Achieved sales targets consistently by developing strong relationships with retail partners and providing exceptional customer service.
- Improved store profitability through effective inventory management and timely restocking of products.
- Implemented loss prevention strategies by conducting regular store walkthroughs and maintaining a vigilant presence on the sales floor, reducing theft incidents substantially.
- Collaborated with cross-functional teams to develop merchandising strategies, optimizing product placement for maximum revenue generation.
- Contributed to a positive work environment by fostering strong teamwork among associates and actively participating in staff meetings.
- Ensured accurate pricing by regularly updating price tags and promotional materials, reducing customer complaints and increasing sales potential.
- Managed seasonal transitions effectively, coordinating efforts across departments to ensure seamless execution of new merchandise layouts and markdowns.
- Identified underperforming products through regular analysis of sales data, recommending markdowns or removal from shelves as appropriate.
- Maintained a clean, organized store environment by executing detailed planograms and adhering to established visual guidelines.
- Incorporated new design techniques to create innovative and eye-catching displays.
Assistant Manager
Magic Diamond Casino
03.2020 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Assistant Store Manager
Lowe's
01.2013 - 02.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Education
Bachelor of Computer Science - Computer Science
Colorado Technical University
Colorado Springs, CO07-2026
Skills
- Problem-solving
- Customer service
- Retail operations
- Inventory control
- Customer relations
- Team building and leadership
- Attention to detail
- Loss prevention
- Cash auditing
Timeline
Merchandising Execution Team Associate
Home Depot
12.2022 - Current
Assistant Manager
Magic Diamond Casino
03.2020 - 08.2022
Assistant Store Manager
Lowe's
01.2013 - 02.2020
Bachelor of Computer Science - Computer Science
Colorado Technical University
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