Jes Stringer
Lyndeborough,New Hampshire
Summary
I am a hardworking employee, enthusiastic about learning the your industry. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
My goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Overall, I am a happy, fun positive person.
Experienced, with over 25 years of experience in client/customer relations.
Excellent reputation for resolving problems and improving customer satisfaction.
Dedicated multi-industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I would be a tremendous asset to your company.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
Work History
Fuel Station Associate
Charles Bouyounes
Lyndeborough, NH
11.2019 - Current
- Built trustful relationships with customers to encourage return visits.
- Checked customer identification for alcohol, cigarette and lottery sales.
- Maintained clean and orderly work station.
- Counted nightly income, categorizing and sending to bank on weekly basis.
- Facilitated sales of services and goods.
- Collected gas and amenity payments based on customer orders.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Educated customers about brand to incite excitement about company's mission and values.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Determined customer needs by asking relevant questions and listening actively to responses.
Owner/Operator Cosmetologist
Jessica's On The Oval
Milford, NH
03.2012 - 11.2016
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Created and monitored promotional approaches to increase sales and profit levels.
- Optimized team hiring, training and performance.
- Established foundational processes for business operations.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Created marketing advertisements to increase awareness of services and boost sales.
- Styled hair, makeup and nails for customers for special events and occasions.
- Consistently received positive performance reviews from guests.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Styled hair for large events such as annual fashion shows and special hair expos.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Trainer
Hooters Inc.
Kansas City, MO
02.2001 - 08.2013
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Tracked attendance and evaluated progress for assigned trainees.
- Contributed to reductions in employee turnover by revamping training programs.
- Analyzed team performance and identified opportunities for additional training.
- Recruited and trained new members of guest service team.
- Developed individualized training plans to achieve staff readiness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Science, Criminal Justice, Art, Basic
Middlesex Community College - Lowell, Lowell, MA,
Lowell, MA 03.2017 - 06.2017
Basic,Science, Art
Middlesex Community College - Bedford
Bedford, MA 09.2016 - 01.2017
Diploma -
Park Hill High School
Kansas City, MO 08.1991 - 09.1995
Cosmetology - Hair, Skin, Nail, Chemicals, Customer Service
Dillard's Cosmetology School
Raytown, MO 01.2002 - 12.2003
Skills
Operations oversight
Customer Relations
Inventory management
Staff supervision
Retail display setup
Promotional planning
Merchandising
Profit and loss understanding
Scheduling knowledge
Meticulously detail-oriented
Dependable and reliable
Quality assurance
Strong multi-tasking
Decision-making skill
Accurate money handling
Stock management
Maximizing profitability
Relationship building and management
Training and mentoring
Store displays
Customer Response
Strategic thinker
Sales expertise
Mathematical aptitude
Goals and performance
Product and service sales
Timeline
Fuel Station Associate
Charles Bouyounes
11.2019 - Current
Science, Criminal Justice, Art, Basic
Middlesex Community College - Lowell, Lowell, MA,
03.2017 - 06.2017
Basic,Science, Art
Middlesex Community College - Bedford
09.2016 - 01.2017
Owner/Operator Cosmetologist
Jessica's On The Oval
03.2012 - 11.2016
Cosmetology - Hair, Skin, Nail, Chemicals, Customer Service
Dillard's Cosmetology School
01.2002 - 12.2003
Trainer
Hooters Inc.
02.2001 - 08.2013
Diploma -
Park Hill High School
08.1991 - 09.1995