Jesa Parker
Orangeburg,SC
Summary
Motivated and professional individual dedicated to delivering top-tier performance. Strong leadership and motivational skills prioritize customer satisfaction. Adhering to regulatory guidelines and participating in training initiatives, consistently maximizing quality assurance. Unwavering commitment to customer satisfaction builds productive relationships, resolves complex issues, and secures customer loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Sodexo
10.2023 - Current
- Directed everyday functions in the workplace.
- Coordinated essential tasks by leveraging oversight of 5 managers, 2 supervisors, and 70+ frontline staff
- Nurtured and sustained effective connections with client base.
- Devised detailed plans for strategy FY25
- Maintained alignment with HACCP requirements, legal mandates, and organizational standards.
Retail Manager II
Sodexo
02.2022 - 10.2023
- Supervised retail activities for national brands generating an average revenue of $1.7M.
- Directed a team of over 40 staff members.
- Supervised all facets of concession services within the Sports and Leisure division at SC State.
- Elevated compliance standards by focusing on detailed employee education regarding relevant regulations.
- Conducted regular sessions on HACCP, cash handling, customer experience, and physical safety.
- Oversaw store and staff efficiency, evaluated financial records to regulate labor and food expenses.
- Delivered a substantial 54% increase in annual profit margins compared to the previous year.
- Reduced labor costs by 4.1% following Sodexo labor management standards.
- Ensured correct distribution of finances, resulting in 10K cost reduction.
- Implemented training that resulted in better product understanding and sales techniques.
Area Marketing Manager II
Sodexo
01.2021 - 02.2022
- Supervised multiple digital campaigns, optimizing methods for increased returns.
- Directed 4 marketing interns & 1 marketing coordinator leading to heightened efficiency and successful projects.
- Developed cohesive branding for all communication channels.
- Facilitated seamless communication with vendors, achieving timely and cost-efficient product/service procurement.
- Optimized internal communication processes to enhance departmental efficiency.
- Spearheaded a rebranding initiative leading to 8% enhanced consumer perception.
Business Development Reprentative
Waypoint Recovery Center
10.2020 - 01.2021
- Engaged in authorized public functions as a representative of the facility.
- Assisted in formulating business plans to drive annual sales growth.
- Attained a 4% rise in both direct interactions and admission processes.
- Handled and preserved pivotal business development relationships.
- Recorded and maintained referral and admission data accurately.
- Conducted engaging workshops and seminars to educate the community.
Area Marketing Manager I
Sodexo
03.2019 - 10.2020
- Enhanced awareness of the program by maintaining a physical presence at various locations.
- Collaborated with general, district, and senior marketing managers on internal communication.
- Worked with strategic university partners to execute events supporting marketing goals.
- Managed tasks for interns to increase efficiency.
- Optimized external and internal outreach utilizing digital content strategies.
- Increased awareness by 16% by curating multiple social media campaigns to engage and inform clients
Education
MASTER OF ARTS (M.A.) IN COMMUNICATIONS -
Liberty University
Lynchburg, VA05.2020
BACHELOR OF ARTS (B.A.) IN COMMUNICATIONS -
Morris College
Sumter, SC05.2018
Skills
- Client Account Management
- Operational Efficiency
- Policy Development And Enforcement
- Performance Monitoring And Evaluation
- Organizational Structuring
Certification
Servsafe Certificate
Timeline
Operations Manager
Sodexo
10.2023 - Current
Retail Manager II
Sodexo
02.2022 - 10.2023
Area Marketing Manager II
Sodexo
01.2021 - 02.2022
Business Development Reprentative
Waypoint Recovery Center
10.2020 - 01.2021
Area Marketing Manager I
Sodexo
03.2019 - 10.2020
MASTER OF ARTS (M.A.) IN COMMUNICATIONS -
Liberty University
BACHELOR OF ARTS (B.A.) IN COMMUNICATIONS -
Morris College
Servsafe Certificate
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