Jesabelle Alden
Sterling
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
11
11
years of professional experience
Work History
Certified Nursing Assistant
Central Peninsula Hospital
Soldotna
02.2015 - Current
- Assisted patients with daily living activities and personal care routines.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Documented patient information accurately in electronic health records system.
- Communicated effectively with patients, families, and interdisciplinary team members.
- Assisted nursing staff during medical procedures and examinations.
- Answered call lights promptly and responded to patient needs accordingly.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Responded quickly to emergency situations involving sudden illness or injury.
- Cleaned and sanitized patient rooms according to established protocols.
Front Desk Receptionist
South Central Practice
Soldotna
01.2017 - 06.2017
- Greeted patients and visitors warmly upon arrival at the healthcare facility.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and coordinated patient flow within the office environment.
- Maintained patient records, ensuring confidentiality and accuracy of information.
- Assisted healthcare professionals with administrative tasks and documentation needs.
- Processed incoming mail and packages, distributing them to relevant staff members.
- Ensured front desk area remained organized and welcoming for guests and patients.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Skills
- Patient care
- Vital sign monitoring
- Electronic health records
- Assistance with daily living
- Infection control protocols
- Customer service
- Appointment scheduling
- Patient confidentiality
- Healthcare regulations
- Effective communication
- Attention to detail
- Time management
- Team collaboration
- Emotional intelligence
- Mobility assistance
- Geriatric care
- Transporting patients
- Chronic disease management
- Toileting assistance
- Specimen collection
- Supporting personal needs
- Compassionate
- Basic life support
- Outpatient care
- Companionship and emotional support
- Dementia and Alzheimer's care
- Medical records management
- Ambulation assistance
- Vital signs monitoring
- Collecting vital signs
- Vital sign recording
- Responding to emergencies
- Patient lifting
- Positioning patients
- Infection control procedures
- Dressing assistance
Timeline
Front Desk Receptionist
South Central Practice
01.2017 - 06.2017
Certified Nursing Assistant
Central Peninsula Hospital
02.2015 - Current