Jesaca Milliken
DELTONA,FL
Summary
Dynamic professional with a proven track record at HealthyMD, enhancing operational efficiency and patient care through expert data management and strategic planning. Skilled in Microsoft Office and fostering team leadership, I significantly improved team productivity and customer satisfaction. Specialized in maintaining confidentiality and building strong relationships, I drive projects to successful completion with a focus on results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hepatitis C Coordinator/ Case Manager
HealthyMD
01.2022 - Current
- Entered patient data, insurance policy, tracking patient treatment process.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Maintaining relationships with off site associates.
- Patient care within the jails/ clinic and sites, phlebotomy skills, patient retention, patient and education.
Office Manager/Paralegal
Nicholas Waggoner, Pi, Paralegal
03.2012 - 01.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Edited and proofread legal documents to verify accuracy.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Prepared legal briefs, motions, and pleadings.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
Education
GED -
University High School
Orlando, FLSkills
Customer Service
Data Entry
Work Planning and Prioritization
Relationship Building
MS Office
Discretion and Confidentiality
Schedule Coordination
Document Management
Scheduling and calendar management
Presenting Ideas and Plans
Recordkeeping
Process Improvement
Staff Management
Strategic Planning
Meeting Coordination
Project assistance
Database Management
Point of Contact
Document Control
Professional Networking
Patient Scheduling
Consulting
Medical Terminology
Financial Management
Resource Allocation
Excel Spreadsheets
Patient Registration
Multitasking and Organization
Microsoft Office
Team Leadership
Documentation and Recordkeeping
Phone and Email Etiquette
Coaching and Mentoring
Handling Complaints
Staff Training
Customer Service Management
Employee Supervision
Staff Development and Training
Office Management
Documentation and control
Workflow Optimization
Support Services
Scheduling
Appointment Scheduling
Policy and procedure modification
Goal Setting
Staff Scheduling
Travel Coordination
Phlebotomy skills
Notary
Accomplishments
In less than a year at HealthyMD, I earned three promotions. When I first entered this field, I had no prior knowledge of HIV or Hepatitis C, so I dedicated myself to researching and self-educating to acquire the necessary information.
Certification
500/501 certification
Notary
Timeline
Hepatitis C Coordinator/ Case Manager
HealthyMD
01.2022 - Current
Office Manager/Paralegal
Nicholas Waggoner, Pi, Paralegal
03.2012 - 01.2022
GED -
University High School