Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Volunteer
Jesaca Milliken

Jesaca Milliken

DELTONA,FL

Summary

Dynamic professional with a proven track record at HealthyMD, enhancing operational efficiency and patient care through expert data management and strategic planning. Skilled in Microsoft Office and fostering team leadership, I significantly improved team productivity and customer satisfaction. Specialized in maintaining confidentiality and building strong relationships, I drive projects to successful completion with a focus on results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Hepatitis C Coordinator/ Case Manager

HealthyMD
01.2022 - Current
  • Entered patient data, insurance policy, tracking patient treatment process.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Maintaining relationships with off site associates.
  • Patient care within the jails/ clinic and sites, phlebotomy skills, patient retention, patient and education.

Office Manager/Paralegal

Nicholas Waggoner, Pi, Paralegal
03.2012 - 01.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Edited and proofread legal documents to verify accuracy.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Prepared legal briefs, motions, and pleadings.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.

Education

GED -

University High School
Orlando, FL

Skills

Customer Service

Accomplishments

In less than a year at HealthyMD, I earned three promotions. When I first entered this field, I had no prior knowledge of HIV or Hepatitis C, so I dedicated myself to researching and self-educating to acquire the necessary information.

Certification

500/501 certification

Notary

Timeline

Hepatitis C Coordinator/ Case Manager

HealthyMD
01.2022 - Current

Office Manager/Paralegal

Nicholas Waggoner, Pi, Paralegal
03.2012 - 01.2022

GED -

University High School

Similar Profiles

CREATE PROFILE
Jesaca Milliken