Jesbel Gomez-Diaz
Allentown,PA
Summary
Hi very nice to meet you, my name is Jesbel, [Jess-bell]
Adaptable and reliable professional with a strong background in customer-facing and operational roles across diverse industries, including aviation, telecommunications, hospitality, retail, and manufacturing. Known for delivering excellent service and maintaining a calm, solutions-focused approach in fast-paced environments. A quick and eager learner with a genuine passion for personal and professional growth. Committed to contributing independently to success while supporting and uplifting the teams and organizations I’m part of. I value every opportunity to learn, grow, and add value—and take pride in being a dependable, driven, and positive presence in the workplace. Open to relocation and authorized to work in the US for any employer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ramp Agent
Worldwide Flight Services
Allentown, PA
10.2024 - Current
- Loaded and unloaded baggage from aircraft in a safe and efficient manner.
- Operated ground support equipment to assist aircraft during boarding and deplaning.
- Communicated effectively with team members to coordinate ramp operations promptly.
- Conducted safety checks on equipment before use to ensure compliance with regulations.
- Assisted in the timely delivery of cargo to designated areas within the airport facility.
- Monitored weather conditions to adapt ramp operations as necessary for safety.
- Trained new employees on proper ramp procedures and safety protocols effectively.
- Maintained cleanliness and organization of ramp area to promote operational efficiency.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Maintained on-time connections by guiding aircraft to and from gate positions.
Call Center Representative
Coordinated Transportation Solutions
Trumbull, CT
02.2023 - 11.2024
- Handled incoming calls to provide assistance with transportation-related questions for clients.
- Coordinated and scheduled ride dispatches for clients enrolled in state insurance program.
- Supported supervisor through various administrative tasks, including email correspondence and appointment verification.
- Navigated through computer systems to review information and respond appropriately to callers.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
AT&T Sales Representative
Sapphire Team Marketing
Shelton, CT
10.2022 - 01.2023
- Trained new hires and assisted in onboarding processes for sales representatives.
- Conducted interviews to identify top talent for sales team.
- Acquired new customers daily, managing accounts post-enrollment.
- Collaborated with team members to create effective marketing strategies and promotions.
- Maintained extensive product knowledge to enhance customer support.
- Executed market research to uncover potential leads and prospects.
- Developed customized sales techniques for successful service upselling.
- Cultivated strong customer relationships to drive increased sales.
Casino Dealer
Evolution
Fairfield, CT
05.2022 - 10.2022
- Company Overview: Evolution is an online casino.
- Engaged players through live camera interactions, fostering a lively gaming environment.
- Dealt diverse card games including Blackjack, Poker, Baccarat, and Pai Gow.
- Delivered exceptional customer service to enhance guest satisfaction during gaming sessions.
Selector/Picker
C&S Wholesale Grocers
Bethlehem, PA
04.2021 - 09.2021
- Ensured product quality through thorough inspections before packaging and shipping.
- Confirmed accuracy of orders by meticulously selecting and counting items.
- Safely operated warehouse equipment per manufacturer guidelines to prevent accidents.
- Employed RF scanner for effective item picking and order fulfillment.
- Prepared shipments by assembling cartons, crates, and containers.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Selected products and items from shelves and pallets for customer orders.
Cashier/Customer Service
Island Bay Grill
Allentown, PA
02.2021 - 08.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to improve customer experience.
- Collaborated with kitchen staff to deliver smooth service during peak hours.
- Prepared and served meals following health and safety guidelines.
- Delivered exceptional customer service while addressing guest inquiries promptly.
- Operated kitchen equipment safely, including ovens, grills, and fryers.
Sales Associate
DTLR Villa
Allentown, PA
06.2020 - 10.2020
- Processed sales transactions accurately and efficiently.
- Assisted customers with product selections and inquiries.
- Maintained store appearance by organizing merchandise displays.
- Handled customer complaints with professionalism and care.
- Provided product information and answered customer questions.
Ice Cream Server/Cashier
Ice Cream World
Allentown, PA
07.2018 - 01.2019
- Maintained cleanliness and organization of serving area.
- Handled customer inquiries and resolved issues efficiently.
- Assisted customers with product selection and recommendations.
- Operated point-of-sale system for transactions and orders.
Education
High school diploma -
William Allen High School
Allentown, PA01.2021
Skills
- Safety compliance
- Dock leveling
- Quality assurance
- Packaging and labeling
- Order picking
- Loading and unloading
- Hazardous materials handling
- Ground support equipment
- Problem solving
- Attention to detail
- Organizational skills
- Two-way radio communication
- Ramp operations coordination
- Team collaboration
- Customer service
- Data entry
- Appointment scheduling
- Call routing
- Time management
- Conflict resolution
- Multitasking
- Training experience
- Interpersonal skills
- Sales expertise
- Brand representation
- Cash handling
- Live dealer operations
- Cargo handling
Certification
- Non-CDL Class C March 2025 to May 2029
- Driver's License March 2025 to May 2029
Languages
English, Spanish - Expert
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Ramp Agent
Worldwide Flight Services
10.2024 - Current
Call Center Representative
Coordinated Transportation Solutions
02.2023 - 11.2024
AT&T Sales Representative
Sapphire Team Marketing
10.2022 - 01.2023
Casino Dealer
Evolution
05.2022 - 10.2022
Selector/Picker
C&S Wholesale Grocers
04.2021 - 09.2021
Cashier/Customer Service
Island Bay Grill
02.2021 - 08.2021
Sales Associate
DTLR Villa
06.2020 - 10.2020
Ice Cream Server/Cashier
Ice Cream World
07.2018 - 01.2019
High school diploma -
William Allen High School
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