Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jescenyah Purdum

Round Rock,TX

Summary

Results-driven and detail-oriented with extensive experience at Olive Garden and a diverse range of other respected establishments. Demonstrates a strong commitment to continuous professional development and adherence to industry standards to foster operational efficiency and organizational excellence. Known for adaptability, a proactive mindset, and the ability to contribute effectively within team environments to drive both personal and collective growth

Overview

3
3
years of professional experience

Work History

Server Trainer

Olive Garden Restaurant
08.2024 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
  • Tailored training sessions to address unique challenges of restaurant, leading to more relevant and effective learning experiences.
  • Coordinated with management to identify training needs, leading to more streamlined onboarding process for new hires.

Assistant Manager of Operations

Olive Garden Restaurant
08.2024 - Current
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Implemented safety protocols to maintain a secure work environment for employees.
  • Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
  • Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Server

Olive Garden Restaurant
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Dennys Restaurant
08.2023 - 03.2024
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.

Server

Mexicano Grille
01.2023 - 07.2023


  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

After School Camp Counselor/Dance Teacher

Round Rock Best After School and Summer Camp
02.2022 - 06.2022


  • Supported campers in achieving personal goals by providing individualized attention and guidance in various activities.
  • Promoted physical fitness by incorporating sports, outdoor play, and active games into daily programming.
  • Managed groups of up to 20 campers, ensuring a safe and enjoyable environment for all participants.
  • Developed interpersonal skills among campers through role-playing scenarios designed to encourage empathy and understanding of others'' perspectives.
  • Assisted with daily administrative tasks such as attendance tracking, snack distribution, and supply organization.
  • Collaborated with fellow counselors to plan diverse weekly themes that catered to the interests of camp participants.
  • Improved campers'' social skills through team-building exercises, group games, and collaborative projects.
  • Provided a safe space for campers to express themselves artistically through arts and crafts sessions tailored to various age groups.
  • Ensured camper safety by adhering to established guidelines and protocols during all activities both indoors and outdoors.
  • Maintained a clean and organized facility by overseeing daily clean-up routines performed by both counselors and campers alike.
  • Increased camper enrollment by promoting the after-school program through social media channels, local events, and word-of-mouth referrals.

Education

Cedar Ridge High School
Round Rock, TX
05.2021

Skills

  • Passionate
  • Hardworking
  • Attentive
  • Goal-oriented

Timeline

Server Trainer

Olive Garden Restaurant
08.2024 - Current

Assistant Manager of Operations

Olive Garden Restaurant
08.2024 - Current

Server

Olive Garden Restaurant
08.2024 - Current

Server

Dennys Restaurant
08.2023 - 03.2024

Server

Mexicano Grille
01.2023 - 07.2023

After School Camp Counselor/Dance Teacher

Round Rock Best After School and Summer Camp
02.2022 - 06.2022

Cedar Ridge High School

Similar Profiles

CREATE PROFILE