Jescica Johnson-Robinson
Philadelphia,PA
Summary
Insightful researcher with strong problem-solving skills and a foundation in communication and advocacy. Committed to enhancing team success through collaboration and relationship building. Proficient in gathering insights and translating feedback into actionable solutions. Eager to transition into product research through Pinterest Apprentice Program, addressing complex challenges with enthusiasm and strategic thinking.
Overview
6
6
years of professional experience
Work History
Event Lead
BET Experiences
01.2026 - Current
- Lead on-site operations for branded entertainment and community events, ensuring an engaging and seamless guest experience.
- Collaborated with event staff and cross-functional teams to execute programming, ensuring alignment with brand standards.
- Observed guest interactions and responded to real-time feedback, enhancing overall event experience.
- Welcomed attendees, answered questions, and resolved concerns, fostering a positive, inclusive environment.
- Adapt quickly in fast-paced environments while balancing multiple priorities and delivering exceptional customer service.
Social Media Liaison
West Philadelphia Skills Initiative
Philadelphia
01.2023 - Current
- Developed engaging social media content that enhanced alumni engagement and supported workforce development initiatives.
- Build relationships with alumni and community members while encouraging meaningful participation across digital platforms.
- Collaborate with internal teams to promote events, initiatives, and success stories that resonate with target audiences.
- Monitored audience engagement to uncover trends and interests, informing improved communication strategies.
- Analyzed engagement patterns to refine messaging, fostering increased community interaction.
Patient Coordinator
Penn Medicine
01.2021 - 01.2023
- Managed complex scheduling and prioritized tasks in a fast-paced healthcare environment, ensuring timely patient access to care.
- Coordinated communication among patients, physicians, and multidisciplinary healthcare teams, enhancing operational efficiency and ensuring quality patient care.
- Collected, organized, and maintained accurate patient information using Epic Electronic Medical Records.
- Resolved patient concerns through active listening, thoughtful problem-solving, and effective communication.
- Collaborated with clinical staff to streamline workflows and improve patient experience while upholding confidentiality and attention to detail.
Education
Bachelor of Arts - Communications
Hampton University
Hampton, VA05-2017
High School Diploma -
John Bartram High School
Philadelphia, PASkills
- User-Centered Thinking
- Audience Insights
- Active Listening
- Cross-Functional Collaboration
- Customer Experience
- Project Coordination
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Google Docs
- Google Sheets
- Google Slides
- Social Media Management Platforms
ADDITIONAL INFORMATION
- Strong written and verbal communication skills
- Experienced collaborating across multidisciplinary teams
- Passionate about understanding user behavior and improving experiences through thoughtful problem-solving
- Comfortable learning new technologies and adapting quickly to changing environments
Timeline
Event Lead
BET Experiences
01.2026 - Current
Social Media Liaison
West Philadelphia Skills Initiative
01.2023 - Current
Patient Coordinator
Penn Medicine
01.2021 - 01.2023
Bachelor of Arts - Communications
Hampton University
High School Diploma -
John Bartram High School