Jescyca Jordan
Norfolk,VA
Summary
Worked retail for over 20 years and decided it is time for a change. Just received a certification for medical billing and coding. More of a hands on learner and can learn quickly. Will ask questions if unsure about about something. Am reliable and always show up early. While doing school work, have built up some skills such as workflow, ICD coding, HIPAA compliance, billing, and medical office procedures. Like to keep things organized. A hard worker and detail oriented. Always willing to help out and to learn new things.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Associate
Office Depot Inc
08.2008 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Helped between 10-50 customers per day.
Sales Associate
Carters Oshkosh
08.2005 - 08.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Certification - Medical Billing And Coding
University of Phoenix
Tempe, AZ06.2023
High School Diploma -
Old Mill High School
Millersville, MD05.2003
Skills
- Transaction Processing
- Strong Communication and Interpersonal Skills
- Special Orders
- Sales Expertise
- Returns and Exchanges
- Engaging with Diverse Customers
- Digital Databases
- Stocking and Receiving
- Communications Strategies
- Answering Customer Questions
- Merchandising and Display
- Computer Proficiency and Microsoft Office
Certification
- Certified Medical Billing and Coding Specialist, National Healthcareer Association (NHA) - 06/07/2023-06/07/2025
Timeline
Sales Associate
Office Depot Inc
08.2008 - Current
Sales Associate
Carters Oshkosh
08.2005 - 08.2007
Certification - Medical Billing And Coding
University of Phoenix
High School Diploma -
Old Mill High School
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