Microsoft Office
Jese Curiel
Yuma,AZ
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly and courteous Front Desk Agent with 2 years of experience. Consistently delivers first-rate service in fast-paced professional environments. Skilled at fostering positive relationships with guests and promoting customer loyalty. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Travel Lodge
Yuma, AZ
05.2022 - 10.2023
- Greeted and welcomed guests in a professional manner.
- Assigned rooms to guests and provided check-in and check-out services.
- Handled cash, credit card, and room charges transactions accurately.
- Provided information on hotel amenities, services, and local attractions.
- Maintained guest records in accordance with established procedures.
- Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
- Responded promptly to guest requests for special arrangements or services.
- Ensured that all complaints and problems were resolved quickly by communicating with relevant departments.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
Front Desk Agent
Holiday Inn Express
Yuma, AZ
07.2021 - 06.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and greeted callers enthusiastically.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Medical Assistant
Vo Medical Center
Calexico, CA
01.2022 - 03.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Organized charts, documents and supplies to maintain team productivity.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Porter
Bill Alexander Ford
Yuma, az
06.2020 - 05.2021
- Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Demonstrated commitment through impeccable attendance and quality performance.
- Cleaned and organized building areas as required.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Adhered to company safety regulations and OSHA requirements.
- Maintained floor cleaning and waxing equipment.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Education
Echo Tech
Arizona Heart Foundation
Phoenix, AZM.D. - General Medicine
Centro De Estudios Universitarios Xochicalco
Mexicali, BC MexicoCurrent
High School Diploma -
San Diego Neighborhood Homeschool
San Diego, California06-2019
Skills
- Hospitality service expertise
- P>Guest services
- P>Clerical duties
- P>Administrative support
- P>Training and mentoring
- P>Automated telephone systems
- P>Bilingual
- First Aid Training
- Analytical Skills
- Reliability
- Attention to Detail
- CPR
Software
Languages
- Spanish
- English
Timeline
Front Desk Agent
Travel Lodge
05.2022 - 10.2023
Medical Assistant
Vo Medical Center
01.2022 - 03.2022
Front Desk Agent
Holiday Inn Express
07.2021 - 06.2022
Porter
Bill Alexander Ford
06.2020 - 05.2021
Echo Tech
Arizona Heart Foundation
M.D. - General Medicine
Centro De Estudios Universitarios Xochicalco
High School Diploma -
San Diego Neighborhood Homeschool
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