Jesele Clement
Mesa,AZ
Summary
Over 20 years' experience in customer relations. Highly competitive, passionate, persuasive and articulate, able to achieve results others believed to be impossible. Experienced in team leading, as well as public relations, partnership building and product management. Fluent in all Microsoft programs, including excel, word and PowerPoint. 8+ years in Aviation. Have impeccable customer service skills. Guest-oriented with advanced-level reservation, ticketing, gate agent and customer service skills. I have passion and a love for the aviation world!
Overview
34
34
years of professional experience
1
1
Certification
Work History
Gate/Ticket Services
Swissport
Phoenix, AZ
02.2024 - Current
- Adhered strictly to airline policies concerning cabin safety procedures prior to take-off or landing.
- Resolved customer complaints in a professional manner while maintaining composure under pressure.
- Coordinated ground crew operations with flight attendants and pilots during pre-flight preparation activities.
- Assisted with ticket counter duties such as printing boarding passes and providing general information about flights schedules.
- Ensured compliance with all applicable aviation regulations related to airport operations and security protocols.
- Verified passenger identification documents such as passports, visas, driver's licenses, ensuring accuracy of information provided.
- Provided customer service assistance to passengers in need of special services or accommodations.
- Communicated regularly with Air Traffic Control regarding arrival and departure times and gate assignments.
- Greeted passengers, checked tickets and directed them to the appropriate area.
- Processed arrivals and departures of aircrafts, operated jet bridges for boarding and disembarking passengers.
- Assisted with baggage handling including loading and unloading onto carts, conveyor belts, trucks.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Paralegal
BURR & ASSOCIATES
07.1990 - Current
- Assisted in all phases of litigation concerning contested and uncontested divorce as well as personal Injury cases
- Coordinated client's Statements of Net worth, four-way attorney client conferences and uncontested divorce packets for Supreme Court
- Managed attorney calendar and monitored court appearances
- Assisted in handling heavy volume phone calls throughout the course of the day
- Managed attorney calendar and monitored court appearances.
Fulfillment Manager
B-10 CAPITAL
10.2020 - 01.2024
- Overseeing Client programs as well as advising on documents to be submitted for processing
- Managed entire company, worldwide
- Reported weekly to CEO with updates and status numbers
- Processed paperwork and sent off to the IRS for processing
- Updated all clients on their accounts and where they stand.
ALASKA AIRLINES
09.2019 - 10.2020
- Assisted customers with planning and booking reservations
- Assisted in planning travel itineraries
- Suggested local tourist attractions and places of interest
- Processed payments and sent confirmation details to customers
- Sold services and products offered by the company
- Have impeccable customer service skills and the following competencies as well - working knowledge of office equipment such as copiers, fax machine, and scanners; call center experience, 10+ years of data entry experience, and am a certified reservations agent.
GLOBAL AVIATION
09.2019 - 10.2020
- Answer inquiries regarding airplane emergency procedures
- Ensured passengers check-in and accommodation
- Assist travelers with luggage and on-boarding check-in
- Rebook passengers on late arrivals by maintaining customer satisfaction without compromising company guidelines
- Assist in moving disabled passengers from wheelchairs to their assigned cabin seats in a safe and efficient manner
- Deal with the passenger inquiries regarding the arrival and departure of flights and made sure that passengers get on board the correct flight
- Handle computer system of the Airlines to generate flight reservations and issue boarding passes as well as airline tickets
- Make public informational announcements.
Education
Criminal Justice -
UNIVERSITY OF PHOENIX
06.2014
Skills
- Extensive knowledge of FAA rules and regulations
- Knowledge of all Microsoft programs
- Ability to read, understand and follow oral and written instructions
- Ability to establish and maintain effective working relationships with patients, clients, employees and the public
- Disability Assistance
- Passenger Assistance
- Emergency Procedures
- Reservation Management
- Detail Oriented
- Computer Reservation Software
- Regulatory Compliance
- Issue Resolution
- Problem-Solving
- Documentation and Reporting
- Reservation Confirmation
- Adaptability and Flexibility
- Problem-Solving Aptitude
- Time Management
- Written Communication
- Multitasking
- Effective Communication
- Teamwork and Collaboration
- Team Leadership
- Sabre Software
- Baggage Handling Procedures
- Analytical Skills
- Flexible Schedule
- Organizational Skills
- Professionalism
- Critical Thinking
- Attention to Detail
- I bake the most AMAZING oatmeal chocolate chunk cookies! (Available upon request!)
Further Job Experience
- Worked for multiple airlines as managers, trainers and a regular employee
- Worked as an executive assistant for 12 years
- Worked as a HR manager for several years
Certification
- Certificate from Rio Salado College in Reservations and Ticketing -September 2019
Timeline
Gate/Ticket Services
Swissport
02.2024 - Current
Fulfillment Manager
B-10 CAPITAL
10.2020 - 01.2024
ALASKA AIRLINES
09.2019 - 10.2020
GLOBAL AVIATION
09.2019 - 10.2020
Paralegal
BURR & ASSOCIATES
07.1990 - Current
Criminal Justice -
UNIVERSITY OF PHOENIX