Jeselle Sancler
Fort Lauderdale,FL
Summary
Dynamic leader with proven success at Sephora, enhancing sales and service standards through effective coaching and operations management. Excelled in motivating teams and leveraging bilingual skills to foster inclusive, goal-oriented environments. Demonstrated excellence in business development and event planning, significantly improving team performance and customer engagement.
Overview
5
5
years of professional experience
Work History
Sales and Service Leader
Sephora
04.2024 - Current
- Ensure the implementation of sales and service experiences that meet Sephora's standards.
- Support and coach team members in selling, service, and operations.
- Execute our client service model and sales strategies, driving customer engagement.
- Ensure compliance with store standards, maintaining a professional environment.
- Support client loyalty programs and services, monitoring key performance indicators to ensure success.
- Work closely with brand partners to schedule events in store to drive and support sales.
Sales and Service Leader
Sephora
06.2019 - 04.2024
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on products, selling, and assigned duties.
- Oversaw day-to-day activities of 60+ employees in our location, fostering inspiring atmosphere to optimize employee experiences.
- Assisted with new hire processing and existing training programs.
- Helped with inventory and operational tasks.
- Planned and worked closely with brand partners to build relationships and host events.
Education
Associate of Arts - Music
College of Staten Island of The City University of New York
Staten Island, NY05.2017
Skills
- Motivating Teams
- Influencing Others
- Continuous improvements
- Coaching abilities
- Planning and organizing events
- Microsoft Excel
- Bilingual - Spanish
- Goal-Oriented
- Operations Management
- Business Development
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Sales and Service Leader
Sephora
04.2024 - Current
Sales and Service Leader
Sephora
06.2019 - 04.2024
Associate of Arts - Music
College of Staten Island of The City University of New York