Jesel Mae Neri
Syracuse,NY
Overview
8
8
years of professional experience
Work History
Product Operations Lead
Old Navy
06.2023 - 06.2024
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Directed associate of truck team to process inbound shipments with speed and accuracy.
- Collected and input information about truck deliveries into database system. Reports any delay or discrepancies seen between documented delivery and actual delivered.
- Making sure Instock is organized, accessible, and is according to standards.
- Putting up right signage for merchandise especially during special promotions.
- Markdowns, doing first and furthers.
Admin Assistant
RBGM Medical Express Sales
05.2022 - 04.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Process business permit
- Proper Monitoring of Utility Bills(bill and due date)
- Submit attendance records of employees in the branch
- Requisition of building and office supplies
- Looks for suppliers for building and office supplies
- Coordinates with maintenance providers or contractors to ensure upkeep of equipment and building facilities
- Ensures ample stocks of office and building supplies.
- Requests for payment of suppliers and contractors.
- Schedules items for repairs, ensures these are attended to in a timely manner.
Front Office Associate
Crown Regency Hotel & Towers
12.2018 - 01.2022
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
- Improved communication within the team by initiating weekly meetings to discuss challenges faced during shifts as well as possible solutions.
- Maintained accurate financial records through diligent cash handling, daily reconciliations, and report generation.
- Increased room occupancy with effective upselling techniques and personalized recommendations.
- Collaborated with housekeeping staff to maintain high standards of cleanliness in guest rooms and common areas.
Barista Shift Supervisor
Bo's Coffee
03.2018 - 08.2018
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
Human Resources Intern
USC Training Hotel
06.2017 - 12.2017
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Created and updated tracking spreadsheets using MS Excel.
- Developed strong written and verbal communication skills.
- Conducting an interview for new job candidates.
Team Member
Six Flags Fiesta Texas
03.2016 - 06.2016
- Contributed to team success by completing jobs quickly and accurately.
- Delivering a fast, friendly, clean, and safe service to the customers
- Answering questions about menu selection and made recommendations when requested
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Following general instructions while making beverages and cooking food
Education
Bachelor of Science - Hotel And Restaurant Management
University of San Carlos
Cebu, Philippines07.2018
Skills
- Customer Service
- Motivational attitude
- Procedure Implementation
- Communication Skills
- Computer Skills
Timeline
Product Operations Lead
Old Navy
06.2023 - 06.2024
Admin Assistant
RBGM Medical Express Sales
05.2022 - 04.2023
Front Office Associate
Crown Regency Hotel & Towers
12.2018 - 01.2022
Barista Shift Supervisor
Bo's Coffee
03.2018 - 08.2018
Human Resources Intern
USC Training Hotel
06.2017 - 12.2017
Team Member
Six Flags Fiesta Texas
03.2016 - 06.2016
Bachelor of Science - Hotel And Restaurant Management
University of San Carlos