Jesenia Cases
Flushing,New York
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
13
13
years of professional experience
Work History
Store Manager 2
Gamestop
12.2019 - Current
- Managed inventory control, cash control, store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Store Manager
Gamestop
02.2018 - 12.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Sales Manager
Bally Total Fitness
07.2011 - 07.2012
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Education
Queensborough Community College of The City University of New York
Oakland Gardens, NYHigh School Diploma -
Flushing High School
06.2009
Skills
- Performance Monitoring and Evaluation
- Customer Service
- Staff Supervision
- Problem Anticipation and Resolution
- Inventory management
- Problem-Solving
- Store operations
- Training and mentoring
- Team Leadership
- Outstanding communication skills
- Goals and performance
Languages
Spanish
Native or Bilingual
Timeline
Store Manager 2
Gamestop
12.2019 - Current
Assistant Store Manager
Gamestop
02.2018 - 12.2019
Sales Manager
Bally Total Fitness
07.2011 - 07.2012
Queensborough Community College of The City University of New York
High School Diploma -
Flushing High School