Jesenia Cruz
Port Orange,FL
Summary
Proven leader in customer service management with a track record of enhancing customer satisfaction and loyalty at Lowe's. Skilled in POS systems and interpersonal communication, consistently resolved escalated disputes and led teams to exceed service expectations. Achieved significant improvements in transaction accuracy and efficiency, fostering a positive and results-driven shopping environment. Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.
Overview
3
3
years of professional experience
Work History
Head Cashier
Lowe's
01.2024 - 09.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Resolved escalated customer disputes with special actions such as discounts.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
Line Cook
Taco Bell
01.2023 - 09.2024
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Grilled meats and seafood to customer specifications.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Cashier
Zaxby's
06.2022 - 01.2023
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Assistant Manager
Nana and Pop's Ice Cream Shop
07.2021 - 06.2022
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Lake Mary High School
Lake Mary, FL05.2022
Skills
- Transaction Management
- Equipment Troubleshooting
- Supply Restocking
- Refunds and exchanges
- Customer Service Management
- Cash Handling
- Customer Service
- POS Systems
- Interpersonal ability
- Positive Attitude
Timeline
Head Cashier
Lowe's
01.2024 - 09.2024
Line Cook
Taco Bell
01.2023 - 09.2024
Cashier
Zaxby's
06.2022 - 01.2023
Assistant Manager
Nana and Pop's Ice Cream Shop
07.2021 - 06.2022
High School Diploma -
Lake Mary High School