Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jesenia Cunningham

Desert Hot Springs,CA

Summary

Driven by a passion for community health and well-being, I leveraged bilingual capabilities and mental health care assistance skills at Soroptimist House of Hope, achieving significant patient progress through innovative therapy integration. Excelled in team collaboration and conflict resolution, enhancing service delivery without compromising compassionate care.

High-energy Student Volunteer currently finalizing Sociology degree and prepared to contribute to organizational success while developing new skills and gaining real-world experience. Highly organized and responsible with strong communication and critical thinking skills.

Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Student Volunteer Food Insecurity

College Corps
09.2024 - Current
  • Worked in team environment to maintain high levels of productivity.
  • Took and followed detailed directions from others.
  • Helped clients navigate social services system and access needed resources.
  • Facilitated community outreach to expand participation and support.
  • Led group discussions and activities to meet different community needs.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.

Behavioral Health Specialist

Soroptimist House Of Hope
04.2024 - 09.2024
  • Targeted specific community groups with wellness and disease management information.
  • Helped vulnerable individuals navigate complex healthcare system.
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
  • Worked directly with patient treatment teams and participated in care coordination procedures.
  • Developed written behavioral plans in Spanish for bilingual patients.
  • Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
  • Created progress reports, assessments and charting within required timeframes.
  • Identified appropriate treatment resources and recommended patients for these services.
  • Used [Software] to document patient information, progress notes, and treatment plans.
  • Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
  • Observed and monitored client behavior and responses to treatment.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
  • Provided referrals to connect clients with other community resources to support mental health and well-being.
  • Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
  • Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Stayed current on mental health research to follow new developments and research in mental health field.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.

Certified Nursing Assistant

Serenity Hospice Services
06.2012 - 01.2023
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Documented patient information and care activities in electronic health record.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Education

Associate of Arts - Sociology

College of The Desert
Palm Desert, CA
12-2025

Certificate - Alcohol And Drug Addiction Counselor

California Nurses Educational Institute
Rancho Mirage, CA
12-2024

Skills

  • Fundraising
  • Mail handling
  • Business problem solving
  • Record preparation
  • Patient health assessments
  • Individual counseling
  • Family therapy
  • Interpersonal and written communication
  • Healthy living plans
  • Health coaching
  • Community-based resources
  • Mental health care assistance
  • Substance abuse treatment coordination
  • Public outreach
  • Bilingual in english and spanish
  • HIPAA guidelines
  • Resource advocacy
  • First aid training
  • Report preparation
  • Healthcare advocacy
  • Document preparation
  • Data entry proficiency
  • Policy enforcement
  • Document conversion
  • Fast learner
  • Problem-solving
  • Paperwork drafting
  • Microsoft office
  • Meeting participation
  • Relationship building
  • Self motivation
  • Customer service
  • Multitasking
  • Communication proficiency
  • Task prioritization
  • Team building
  • Effective communication
  • Decision-making
  • Team collaboration
  • Conflict resolution

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.
  • Certified Hospice and Palliative Nurse Assistant (CHPNA) - Hospice and Palliative Credentialing Center.
  • Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
  • Advanced Cardiac Life Support (ACLS) - American Heart Association.
  • QPR Suicide Prevention Training Certificate - QPR Institute.
  • First Aid Certification

Languages

English
Professional Working
Spanish
Professional Working

Timeline

Student Volunteer Food Insecurity

College Corps
09.2024 - Current

Behavioral Health Specialist

Soroptimist House Of Hope
04.2024 - 09.2024

Certified Nursing Assistant

Serenity Hospice Services
06.2012 - 01.2023

Associate of Arts - Sociology

College of The Desert

Certificate - Alcohol And Drug Addiction Counselor

California Nurses Educational Institute

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Jesenia Cunningham