Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesenia Duran

Columbus,OH

Summary

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level security position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Diligent Security professional with 5 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Dependable employee with top strengths in cleaning, multitasking and stock management. Focused on working quickly, efficiently, and diligently to meet all needs. Desiring a permanent position with room for growth. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

7
7
years of professional experience

Work History

Security Guard

Central Ohio Security
Columbus, OH
06.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Server

Roosters wing
Columbus, Ohio
08.2023 - 07.2024
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided excellent customer service to ensure satisfaction.
  • Stayed informed about daily specials, new menu items, promotions.
  • Followed health safety guidelines when preparing and serving food products.
  • Greeted guests and provided menus.
  • Prepared drinks according to standard recipes.
  • Delivered food orders promptly and courteously.
  • Checked food before serving it to customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Cleaned tables and chairs to prepare dining area for next customers.

Correctional Officer

CRC
Orient , Ohio
01.2024 - 05.2024
  • Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
  • Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
  • Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
  • Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.

Security

Central Ohio Security
Columbus, Ohio
06.2023 - 01.2024
  • Maintained and enforced procedures for security of monies, credit and financial transactions and guest security.
  • Applied security patches to upgrade the database version or fix security vulnerabilities.
  • Assisted clients in accessing entitlements such as Social Security Income or Supplemental Security Income.
  • Provided training sessions for new security personnel on proper protocol and procedures at the security desk.
  • Conducted security screenings in accordance to Transportation Security Administration regulations.
  • Installed appropriate security patches to eliminate security vulnerabilities.
  • Developed and maintained a comprehensive security manual as a reference for all security protocols and procedures.
  • Assisted clients in obtaining financial benefits such as Social Security Disability Insurance or Supplemental Security Income.
  • Managed website security by implementing best practices and security plugins to protect against vulnerabilities.

Replenishment Team Member

Eddie Bauer
Columbus, OH
09.2021 - 01.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.

Security Guard

First Coast Security
Hilliard, OH
01.2020 - 08.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Server

Quaker Steak & Lube
Columbus, Ohio
09.2020 - 02.2021
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided excellent customer service to ensure satisfaction.
  • Stayed informed about daily specials, new menu items, promotions.
  • Followed health safety guidelines when preparing and serving food products.
  • Greeted guests and provided menus.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Prepared drinks according to standard recipes.
  • Delivered food orders promptly and courteously.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Checked food before serving it to customers.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.

Staff Member

subway
Columbus, Ohio
06.2017 - 01.2018
  • Assisted with the development and implementation of staff policies and procedures.
  • Organized team building activities designed to improve morale among staff members.
  • Maintained accurate records of customer interactions and transactions.
  • Performed administrative tasks such as filing paperwork and responding to emails.
  • Identified potential risks associated with staffing operations and developed solutions accordingly.
  • Communicated effectively with customers regarding their inquiries or complaints.
  • Resolved conflicts between staff members in a timely manner while maintaining professionalism.
  • Coordinated employee schedules and maintained accurate timekeeping records.
  • Developed strategies for improving customer service standards and increasing customer satisfaction levels.
  • Collaborated with other departments to ensure efficient workflow processes.
  • Provided feedback to team members on their job performance during one-on-one meetings.
  • Ensured that employees followed established safety protocols at all times.
  • Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions.
  • Maintained detailed records of all customer interactions.
  • Participated in the planning of special events and promotions for the organization.

Education

High School Diploma -

Canal Winchester High School
Canal Winchester, OH
05.2019

Skills

  • Staff Management
  • Emergency Response
  • File and Records Management
  • English Fluency
  • Safety and Security
  • Security Operations Experience
  • Sanitation Checks
  • Emergency Medical Care
  • Reporting Skill
  • Foot and Vehicle Patrol
  • Property Patrol
  • Law Enforcement Collaboration
  • Corrective Actions
  • Facility and Grounds Patrol
  • Dock Loading
  • Asset Securing
  • Criminal Law Understanding
  • Bag Screenings
  • Screening Wands
  • Attentive and Observant

Timeline

Correctional Officer

CRC
01.2024 - 05.2024

Server

Roosters wing
08.2023 - 07.2024

Security Guard

Central Ohio Security
06.2023 - Current

Security

Central Ohio Security
06.2023 - 01.2024

Replenishment Team Member

Eddie Bauer
09.2021 - 01.2022

Server

Quaker Steak & Lube
09.2020 - 02.2021

Security Guard

First Coast Security
01.2020 - 08.2021

Staff Member

subway
06.2017 - 01.2018

High School Diploma -

Canal Winchester High School
Jesenia Duran