Jesenia Flores
Summary
Accomplished Assistant Teacher at Shining Star Child Development, adept in early childhood development and maintaining safe, organized environments. Excelled in relationship building and cash handling at First Midwest Bank, enhancing customer satisfaction. Proven ability to manage high-volume transactions and foster positive client relationships, showcasing patience, and empathy. Focused teller with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer. Excellent sales, service and time management abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Teacher
Shining Star Child Development
03.2022 - 04.2024
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Incorporated music and play into developmentally appropriate activities.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Enhanced learning environment by creating and implementing age-appropriate lesson plans and activities.
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
Bank Teller
First Midwest Bank
08.2018 - 02.2019
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Educated customers on use of banking website and mobile apps.
Retail Sales Associate Cashier
T.J. Maxx
04.2017 - 04.2018
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor wellstocked.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
George Washington High School
3535 E 114th St, Chicago IL 6061705.2017
Skills
- Patience and Empathy
- Early Childhood Development
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Transaction Processing
- Sales and Cross-Selling
- Teller Support
- Cash Drawer Balancing
- Approachable
- Relationship building and management
- Spanish speaking
Certification
- Child Development Associate (CDA) certificate, Shining Star Child Development, Credential date June 15, 2022
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Teacher
Shining Star Child Development
03.2022 - 04.2024
Bank Teller
First Midwest Bank
08.2018 - 02.2019
Retail Sales Associate Cashier
T.J. Maxx
04.2017 - 04.2018
High School Diploma -
George Washington High School
- Child Development Associate (CDA) certificate, Shining Star Child Development, Credential date June 15, 2022
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