Jesenia Herrera
Lilburn,GA
Summary
Bilingual legal professional with experience in supporting attorneys and legal teams. Skilled in managing case files, drafting legal documents, and conducting research. Strong focus on team collaboration, reliable under changing needs, and results-driven. Known for communication skills, organizational abilities, and confidentiality.
Overview
5
5
years of professional experience
Work History
Legal Assistant
Northover Law Group
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managing a case load of 350+ personal injury cases.
- Connected with clients, providers, and insurance companies.
- Gathered police reports and other necessary documents for case manager and attorney.
Key Holder
T-Mobile
02.2023 - 05.2024
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Encouraging customers in purchasing accessories and warranties for their device; resulting in successful cross-selling and upselling.
- Developing relationship with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
Shift Supervisor
Starbucks
04.2020 - 11.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Paralegal Studies
University of Georgia
Athens, GA04-2025
High School Diploma -
Duluth Highschool
Duluth, GA05-2021
Skills
- Scheduling/Planning
- Legal research
- Case management
- File organization
- Client communication
- Document drafting
Timeline
Legal Assistant
Northover Law Group
11.2023 - Current
Key Holder
T-Mobile
02.2023 - 05.2024
Shift Supervisor
Starbucks
04.2020 - 11.2023
Paralegal Studies
University of Georgia
High School Diploma -
Duluth Highschool
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