Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesenia Murphy

Lompoc,CA

Summary

Super dedicated Customer-focused professional with 3+ years of experience in the customer service; enjoys building relationships with the customers! Loves collaborating with teams or having individual tasks and always willing to learn to improve knowledge to move up in the company. Experienced in cash handling, nightly deposits, and closing/opening store duties. Extremely hard working and reliable- always willing to try to come up with a solution no matter what the situation and also well working in fast paced environments!

Overview

8
8
years of professional experience

Work History

Customer Experience Manager

Five Below
08.2022 - Current
  • ability to open/close tills and store
  • knows how to close payroll
  • stocking and receiving inventory; freight experience

manager tasks in the office

  • cash handling
  • collaborated with team members to achieve store goals, fostering a supportive and high-performing work environment
  • cleaning and organizing skills
  • knows how to process returns
  • inventory and replacing stock in system
  • order supplies
  • assist customers on sales floor
  • help customers leave satisfied and diffuse hostile situations
  • building relationships with customers to encourage repeat business
  • nightly deposits and closing tasks
  • helped open multiple different locations and inventory
  • experience in donations and setting up visual displays to push certain merchandise

Post Construction Clean up

Crystal Dove Cleaning Co.
08.2020 - 08.2020
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Paid attention to detail while completing assignments.
  • Conducted regular inspections of facilities, identifying areas for improvement and addressing concerns promptly.
  • Developed and maintained positive relationships with clients, responding to requests and feedback effectively.
  • Utilized cleaning equipment and chemicals safely, adhering to industry regulations and best practices for environmental safety.
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Used time management and efficient cleaning methods to meet deadlines.

Babysitter

N/A
04.2017 - 07.2019
  • Prepared nutritious meals and snacks while accommodating dietary restrictions.
  • Planned fun outings and activities to keep children entertained.
  • Communicated effectively with parents regarding children's progress and daily activities.
  • Maintained a clean and organized environment, maintaining hygiene and safety standards.
  • Adapted quickly to children's needs, providing support in various situations.
  • Formed positive relationships with children, gaining trust and comfort in care settings.
  • Played games, worked on puzzles, and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up the living area.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.

Education

N/A

Cabrillo High School
Lompoc, CA
06-2022

Skills

  • Excellent people skills and customer empathy
  • Training and onboarding, team recruiting and hiring experience
  • Decision-making skills in difficult situations
  • Relationship building
  • Creative, innovative and has strategic planning
  • Teamwork and collaboration skills
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Cash handling and closing deposit experience
  • Experience stocking and receiving inventory

Timeline

Customer Experience Manager

Five Below
08.2022 - Current

Post Construction Clean up

Crystal Dove Cleaning Co.
08.2020 - 08.2020

Babysitter

N/A
04.2017 - 07.2019

N/A

Cabrillo High School
Jesenia Murphy