Jesenia Narvaez

Performed general warehouse duties, including material picks and deliveries

• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Communicated with vendors and suppliers to verify timely delivery of goods.
• Analyzed data to prepare reports and identify process improvements.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
• Facilitated efficient movement of materials throughout facility using various equipment such as forklifts, pallet jacks, and hand trucks.
• Reduced order processing time with diligent inspection of inventory for damages or discrepancies.
• Expedited order fulfillment through accurate picking of products from storage locations according to company guidelines.
• Contributed to positive work culture by actively participating in team meetings and offering constructive feedback on improvement opportunities.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.

• Collaborated with Global Account Managers and Global Account specialists to meet customer needs and provide internal feedback and communication about accounts
• Communicate/Partner with DCs, Buyer Center, Credit team and other business partners to provide customer complete resolution and identify solutions
• Serve as key contact for customer accounts, managing their day-to-day request for process inquiries, orders, and issue resolution to meet established service level agreements and quality assurance standards
• Work with internal stakeholders to resolve any issues that come up regarding customer orders, such as shipping, invoicing, or damaged product deliveries
• Manage customer inquiries, from pricing to sourcing strategy and monitoring delivery/shipping of orders.

• Responsible for the daily Administration of supplier contracts and issue resolution
• Built strong Critical thinking, problem solving, data analysis, research, and contract compliance knowledge to provide exceptional customer service
• Provide recommendations to management for process improvements based on analytical findings
• Help develop reports for the Daily Sync to facilitate EC Migration wave
• Monitored alignment of contracts in AS400 and E1 systems
• Managed Multi-Million-dollar extended care system migration
• Collaborate and evaluate processes, focused on identifying opportunities to improve procedures
• Worked directly with internal and external suppliers to ensure accurate contract adds, deletion and edits while meeting the SLA
• Trained and developed other team members on new processes.

• Enhanced supply chain visibility with regular updates on material status, ensuring timely delivery of materials.
• Created detailed reports on material planning activities to support management decision-making, highlighting key trends and areas of concern.
• Increased production efficiency by closely monitoring material availability and proactively addressing potential shortages.
• Reduced lead times for critical materials by establishing strong relationships with suppliers and streamlining procurement processes.
• Facilitated collaboration between production, warehouse and technical personnel to meet procurement needs.
• Coordinated expedited orders with manufacturing affiliates to meet demand.
• Sourced, purchased and scheduled movement of raw materials and finished goods in support of operational needs.
• Set up parts systems to facilitate customer release and inventory processing.
• Forecasted production schedules and adjusted plans to accommodate changes in demand.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

• Supervised 25 non-exempt employees with responsibility for all outbound picking activities and inventory accuracy for $25 million in stock
• Developed, coached, trained, and mentor team members for the next stage in their professional career
• Served as backup to the Inventory Manager by completing daily deliverables to corporate centering on inventory maintenance, ensuring inventory compliance within the warehouse, and keeping local leadership informed on production outputs by the inventory team members
• Employee of the year and recipient of multiple recognition awards
• Responsible for continuous improvement initiatives across the DC resulting in cost savings
• Ensure adherence to all Federal and State regulations imposed on medical distribution companies
• Process owner for all quality and process improvement related projects
• Develop SOPs for both the inventory and shipping departments to ensure a seamless process flow which ensures quality, productivity, and inventory integrity
• Support transition from a manual process to an automated process by developing and training against Standard Operating Procedures for the distribution center
• Engage employees through team meetings to support culture change initiatives
• Utilize various computer systems to ensure order accuracy, including cloud-based systems and homegrown warehouse management systems.

• Responsible for all activities related to scheduling of both inbound and outbound freight maintaining a 99.7% on-time performance rating
• Supervised a staff of three ensuring compliance to company policies and developing a culture driven on success
• Ensured alignment of logistics and warehousing activities through the development of strategic relationships with both internal and external customers
• Develop and maintain KPIs for the logistics department
• Communicated daily with the end customers on performance and opportunity to improve our relationship to foster growth.