Jesenia Pazmino
Palmdale,CA
Summary
Hard working professional with 5.5 years of experience and a proven knowledge of back office operations and office customer service. Aiming to leverage my skills to successfully fill the Data Entry/ Customer service role at your company. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
OptumRx
10.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Updated account information to maintain customer records.
- Collected and analyzed customer information to prepare product or service reports.
- Added documents to file records and created new records to support filing needs.
- Coded and processed applications into required electronic formats.
- Used Navigator and Iris to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
Receptionist/Office Assistant
New Life Chiropractic and Wellness, Canyon Country
03.2017 - 04.2020
- Greet patients entering the office and determine the nature of their visit
- Transmit information or documents to customers using computer, mail or phone and File and maintain records
- Receive payments and record receipts for services
- Schedule appointments and maintain updated calendars
- Take order for merchandise or materials and send them to the proper department in the office
- Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients
- Show patients to examination rooms and prepare them for the Chiropractor Record patient medical history, vital zc m,, or other important information
- Leveraged data and analytics to make informed decisions and drive business improvements.
Cashier/Food
Mi Ranchito Mexican Restaurant
11.2012 - 11.2016
- Maintain sanitation, health, and safety standards in work areas
- Serve orders to customers at windows, counters and tables
- Clean, stock, and restock workstations and display cases
- Receive payment by cash, credit cards or gift cards
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of food sold, and using cash registers
- Maintain clean and orderly checkout areas and complete other general duties such as mopping floors and emptying trash cans
Education
Associate of Arts - Medical Administration, Medical Administraion
Antelope Valley College, AssistingCharter College
12.2022
Certificate - Dental Assisting
Charter College
08.2016
High School Diploma -
Highland High School
06.2007
Skills
- Medical Terminology
- Administrative support
- POS systems
- Cash Handling
- Multi-tasking skill
- Medical office administration
- Typing 40 wpm
- Appointment Scheduling
- HIPAA Guidelines
- Medical Records Management
- Inventory oversight
- QuickBooks Software Proficiency
- Microsoft Word Software Proficiency
- Excel Software Proficiency
- Data Entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
OptumRx
10.2022 - 01.2023
Receptionist/Office Assistant
New Life Chiropractic and Wellness, Canyon Country
03.2017 - 04.2020
Cashier/Food
Mi Ranchito Mexican Restaurant
11.2012 - 11.2016
Associate of Arts - Medical Administration, Medical Administraion
Antelope Valley College, AssistingCharter College
Certificate - Dental Assisting
Charter College
High School Diploma -
Highland High School