Jesenia Rivera
Deltona,FL
Summary
Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CBRN Specialist
Army National Guard
08.2021 - Current
- Perform Decontamination Operations on equipment and personnel
- Upheld code of conduct and maintained professionalism in stressful situations.
- Prepared and submitted personnel, ordnance and operational reports.
- Conduct CBRN sensitive site exploitation
- Operate and perform operator maintenance on assigned CBRN defense and individual CBRN protective equipment
- Take biological agent sampling’s, chemical detection and identification
- Decontaminate hazardous material spills or accidents within our own (as an example) hospitals where radiation from (X-ray), or medicines or fuels (chemicals)
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
Patient Care Technician
AdventHealth
04.2022 - 05.2023
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Documented patient information and care activities in electronic health record.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Telemarketer
Telepoint Communications
07.2020 - 11.2020
- Performed market research surveys
- Appointment setting
- Called prospective customers in designated market area to qualify leads.
- Recorded contact information of customers and potential customers in internal database.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Overcame objections using friendly, persuasive strategies.
CNA - Certified Nursing Assistant
CareOne Harmony Village
08.2018 - 10.2019
- Collecting information about conditions and treatment plans from caregivers, nurses and doctors
- Answering patient calls/ assisting with needs
- Examining patients for bruises and other injuries/wounds
- Cleaning and sanitizing patient areas
- Making sure all dietary instructions are as followed, food distributed correctly
- Socializing and taking residents to daily activities
Concierge, Counselor
Care One Harmony Village, Respite Care Services
08.2018 - 09.2019
- Read and maintain Concierge Communication Book
- Answer all calls, leave notes about resident/ facility/ concerns
- Maintain log books, guest registry, hospice, file sheets
- Notify directors via email
- Update face sheets, Resident business files, tour packets, mail
- One on One
Education
Allied Health
Burlington County Institute Of Technology
Skills
- Leadership
- Customer service, Client Account management
- Managing Multiple Tasks and Problem-solving ability
- Computer skills- microsoft,excel, troubleshooting
- Typing proficiency - 40 wpm
- Life Insurance Sales
Certification
BLS Certification
CPR Certification
Additional Information
- Authorized to work in the US for any employer
Certifications/Licenses
- Life Insurance license
- Customer Service Skills Certificate
- BLS certified
- Hazmat Certified
- First Aid Certified
Languages
Spanish
Professional Working
Timeline
Patient Care Technician
AdventHealth
04.2022 - 05.2023
CBRN Specialist
Army National Guard
08.2021 - Current
Telemarketer
Telepoint Communications
07.2020 - 11.2020
CNA - Certified Nursing Assistant
CareOne Harmony Village
08.2018 - 10.2019
Concierge, Counselor
Care One Harmony Village, Respite Care Services
08.2018 - 09.2019
Allied Health
Burlington County Institute Of Technology
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