Jesenia Santiago

• Guiding and directing maintenance team on projects, Unit turns and work orders.
• Maintained a clean, safe, and organized office environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Collaborated with the management team to develop strategic plans for business growth and improvement.

• Daily Reports.
• Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
• Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
• Performed background, reference and credit checks as part of screening process of prospective tenants.
• Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Toured property with prospective tenants and provided wealth of information in regards to its key features.
• Distributed and followed up on tenant renewal notices.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved resident problems and complaints.
• Managed multiple tasks and met time-sensitive deadlines.
• Confirmed appointments, communicated with Tenants, and updated Tenant records.
• Answered phone promptly and directed incoming calls to correct offices.
• Performed background, reference and credit checks as part of screening process of prospective tenants.
• Expedited the leasing process for prospective tenants by efficiently managing application paperwork.

• Booking new reservations
• Resolving customer issues
• Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
• Provided customers with information about availability and pricing.
• Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
• Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.

Coaching in the moment, Setting individual goals for myself and each team member.

• Trained, coached, and mentored new sales associates for maximum performance.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Increased sales and customer satisfaction through personalized servicing.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.

• Supports management team and store results through daily operational task, Focuses on customer experience within the store, Motivating & setting goals for sales associates, Training new hires, Completing accurately opening and closing procedures.
• Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Increased sales and customer satisfaction through personalized servicing.
• Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.

• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Examined customer loan applications for loan approvals and denials.
• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Maintained strict confidentiality of bank records and client information.
• Developed strong relationships with customers through high levels of customer service.
• Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.

• Scheduling appointments for inbound loads coming in, Processing paperwork for warehouse leads to prepare them and the warehouseman for the following day, Processing paperwork for Drivers to prepare them for the following day of work, Inputting product count into system accurately after it has been received, Entering product lot locations into the system along with the date to ensure where products are at all times, Processing Labels for product going out for shipment

• Provided excellent customer service by attending customers on both the sales floor and register, Walk through of the floor to ensure shoes are placed where they belong and in size order, Taking count of inventory, Placing all new product on the floor

• Keep registers neat and orderly, maintain positive attitude with customers and co-workers at all times, Walk through of the store several times daily ensuring that customers are entering and leaving a well organized store, Confirm that all merchandise is on the floor and that product is easily assessable to the customer, Assure all signage and price tags are correct and highly visible

• Provided excellent customer service by attending customers on both the sales floor and telephone, Remodeled sales floor displays when new shipments arrived and suggested ideas for window displays, Greeted all customers upon entering the store

• Warehouse Inventory, stock, Received, placed and confirmed orders and invoice totals for clients via telephone, Filed all client information, Handled heavy call volume with a positive attitude to meet and surpass customers' needs and expectations, Assisted customers with any issues including back orders of product and estimated time of arrival, Reported number of orders confirmed and number of cancellations on a daily basis to lead representative, Informed customers of ongoing promotions and of any new product