Jesennia Luna
Lynwood,CA
Summary
Conscientious and compassionate Human Resources Professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Well-qualified Retail Store Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
Work History
HUMAN RESOURCES MANAGER
Mobile World Wireless- Total By Verizon
04.2023 - Current
- Recruitment and Selection: Collaborate with hiring managers to identify staffing needs
- Create job descriptions and job advertisements
- Post job openings on various platforms and websites
- Review resumes, conduct initial screenings, and coordinate interviews
- Perform background checks and verify employment references
- Verifying I9 documentations
- Extend job offers and facilitate the onboarding process for new hires.
- Employee Relations: Serve as a point of contact for employees regarding HR policies, procedures, and benefits
- Address employee queries and concerns, providing guidance and support
- Mediate and resolve conflicts between employees or between employees and management
- Conduct investigations into employee complaints or disciplinary matters
- Assist in the implementation of employee engagement initiatives and activities.
- Training and Development: Identify training needs and collaborate with managers to create training programs
- Coordinate and deliver training sessions on various topics such as diversity, harassment prevention, and performance management
- Monitor and evaluate the effectiveness of training programs
- Facilitate employee development through performance appraisals and career development discussions.
- Compensation and Benefits: Administer and explain employee benefits programs, such as health insurance, retirement plans, and leave policies
- Assist in the development and implementation of compensation structures and salary guidelines
- Conduct salary surveys and market research to ensure competitive compensation packages
- Process payroll and maintain accurate employee records related to compensation.
- HR Administration and Compliance: Maintain employee files and HR databases, ensuring accuracy and confidentiality
- Prepare and update HR policies, procedures, and employee handbooks
- Ensure compliance with relevant labor laws, regulations, and reporting requirements
- Assist in the preparation of reports and data analysis related to HR metrics
- Stay updated on HR best practices and industry trends.
District Internal Recruiter
T-Mobile
01.2020 - 04.2023
- Recruiting talent and supporting the Metro By T-Mobile channel within the Southwest Region
- Piloted Initiatives to Cross Promote with City Halls and Local College to help drive awareness of Business and Career Opportunities within the company
- Managed Social Media Communication to Promote and Recruiting
- Promote Referral Program.
RETAIL SALES MANAGER
T-Mobile /Metro By T-Mobile
12.2008 - 04.2023
- Complete observations of store employees' interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time
- Assist with customer-related issues that would positively impact the customer's experience within the T-Mobile brand & expectations
- Own store success and take ownership for store employees' work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions
- Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives
- Maintain a neat clean organized store environment at all times
- Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology
- Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer's hearts and store employee success
- Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team
- Support team initiatives and create an inclusive environment
- Responsible for the overall productivity results in the store
- Drive operational efficiencies to help minimize risk and protect the store's assets
- Deliver financial results based on key performance indicators
- Identify ways to manage and control store expenses
- Show your team you're invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition
- Ensure store employees meet and/or exceed defined, monthly success measurements
- Meet or exceed sales goals for the store
- Created, implemented, and managed various sales strategies to help increase customer flow and productivity
- Devised and oversaw a strategy focusing on accountability and goal setting for Mobile Experts and managers to help them achieve full potential
- Facilitated cross-training events with Dealer doors around corporate store so they could get to know our procedures and to create a relationship to better serve our customers.
Education
Career Advantage Southwest Region Mentor
T-Mobile
01.2022
Career Advantage Southwest Region Recipient - Completed Program Trainings
T-Mobile
01.2009
General Education - High School Diploma
Bell High School
01.2005
Skills
- Operation Management
- Training and Staff Development
- Inventory Control
- Kronos/ Time Keeping
- Auditing
- Cash Management
- HR policies and procedures
- Employee Relations
- Microsoft Office proficiency
- Training and mentoring
- Benefits and compensation management
- Records Management
Awards
- PEAK Achievement Recipient (Top .5% of World Wide Employees Receive this Award)
- Winner Circle Recipient
- Appreciation Zone Awards; Love Our Customers, Appreciation Apprentice, Celebration Champ, and Recognition Rockstar.
References
References Upon Request
Timeline
HUMAN RESOURCES MANAGER
Mobile World Wireless- Total By Verizon
04.2023 - Current
District Internal Recruiter
T-Mobile
01.2020 - 04.2023
RETAIL SALES MANAGER
T-Mobile /Metro By T-Mobile
12.2008 - 04.2023
Career Advantage Southwest Region Mentor
T-Mobile
Career Advantage Southwest Region Recipient - Completed Program Trainings
T-Mobile
General Education - High School Diploma
Bell High School
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