Je’sha Clark
Pensacola,FL
Summary
dedicated professional with experience at Teleperformance, excelling in customer service and relationship building. Proven ability to resolve issues promptly while maintaining HIPAA compliance. Adaptable and energetic, skilled in problem-solving and proficient in computer applications, ensuring efficient operations and enhanced customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeper
Lifecare Center
01.2025 - Current
- Assisted in maintaining cleanliness and sanitation of guest rooms and common areas.
- Operated cleaning equipment, ensuring proper use and safety protocols were followed.
- Learned to identify and report maintenance issues to enhance guest satisfaction.
- Collaborated with team members to efficiently manage daily cleaning tasks.
- Followed established health and safety guidelines to promote a safe environment.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Customer Service Representative
Teleperformance
07.2024 - 01.2025
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Conducted follow-up communications to verify issue resolution and ensure customer loyalty.
- Developed knowledge of product offerings, enabling informed recommendations and upselling opportunities.
- Participated in training sessions, enhancing skills in communication and problem-solving techniques.
- Managed escalated complaints effectively, fostering positive relationships with customers.
Overnight Stocker
Walmart
01.2022 - 06.2023
- Stocked shelves efficiently, ensuring optimal product placement and visibility.
- Assisted in inventory management by organizing stockroom and conducting regular counts.
- Maintained cleanliness and safety standards in work area, adhering to company policies.
- Collaborated with team members to streamline restocking processes, enhancing workflow efficiency.
- Operated pallet jacks and forklifts safely to transport merchandise throughout the store.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Education
High School Diploma -
Pensacola High School
Pensacola, FLSkills
Vital signs monitoring& Basic Nurse Aid care
HIPPA compliance & safety protocols
Adaptable to change
Problem solving
Active listening
Relationship building
Computer proficiency
Customer service
Heavy lifting
Merchandise stocking
Energetic and outgoing
Money handling
Certification
Cna
- CNA - Certified Nurse Aid
- Goodwill CNA program
Timeline
Housekeeper
Lifecare Center
01.2025 - Current
Customer Service Representative
Teleperformance
07.2024 - 01.2025
Overnight Stocker
Walmart
01.2022 - 06.2023
High School Diploma -
Pensacola High School