Jessica Sherman
Concord,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Corporate EHS Coordinator I
FD Thomas, Inc
01.2022 - Current
- Participated in incident investigations, identifying root causes, and recommending corrective actions for prevention of future occurrences.
- Implemented ergonomic improvements in workstations, reducing repetitive strain injuries among employees.
- Actively participated in safety committees as well as process improvement teams focused on injury reduction initiatives.
- Streamlined EHS documentation, ensuring efficient record-keeping and easy access to relevant information.
- Facilitated cross-functional teams in root cause analysis investigations to prevent recurrence of accidents or near misses.
- Cultivated interpersonal skills by building positive relationships with others.
- Attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Store Co-Manager
GUESS
11.2006 - 12.2021
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coordinated schedules and delegated assignments to meet coverage and service demands.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Approved regular payroll submissions for employees.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Oversaw visual merchandising standards for the store, creating eye-catching displays that boosted foot traffic and increased sales conversion rates.
- Maximized store profits by analyzing sales data, identifying trends, and adjusting strategies accordingly.
- Cultivated positive and efficient customer and client interactions. Supported difficult customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in seasonal hiring efforts to ensure adequate staffing levels during peak business periods.
- Managed daily cash handling procedures including reconciliations, deposits, balancing, and ensuring accurate transactions at all times.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Streamlined inventory management processes for timely stock replenishment and reduced excess inventory costs.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained compliance with company policies and procedures, ensuring store operations ran smoothly and efficiently.
- Coordinated special events within the store to drive customer engagement and increase brand loyalty.
- Developed efficient scheduling practices to optimize workforce productivity while minimizing labor costs.
- Collaborated with co-management team in fostering a positive work environment that encouraged teamwork and motivated staff to excel.
- Improved employee performance through effective coaching, training, and regular performance evaluations.
- Ensured a high level of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
Education
Bachelor of Arts - French Language And Literature
UC Davis
Davis06.2013
Associate of Arts - French Language And Literature
Solano Community College
Fairfield06.2010
Skills
- Critical Thinking
- Organization and Time Management
- Customer Service
- Active Listening
- Relationship Building
- Recordkeeping
- Good Telephone Etiquette
- Networking
- Teamwork and Collaboration
- Multitasking Abilities
- Computer Skills, Microsoft Office
- Written Communication
- Sales Tracking
- Staff Training and Development
Certification
- CNP - Certified Notary Public
- TEFL Certified Instructor - TEFL International, Paris
Languages
French
Professional Working
Japanese
Elementary
Spanish
Elementary
Chinese (Mandarin)
Elementary
Latin
Elementary
Software
Microsoft Word
Microsoft Excel
Vista
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Corporate EHS Coordinator I
FD Thomas, Inc
01.2022 - Current
Store Co-Manager
GUESS
11.2006 - 12.2021
Bachelor of Arts - French Language And Literature
UC Davis
Associate of Arts - French Language And Literature
Solano Community College
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