Jeshika Chaulagain
Queens,NEW YORK
Summary
Energetically led student teams at Chartwells Higher Education, enhancing operational efficiency and customer satisfaction. Excelled in IT Help Desk role at JB Engineering, merging technical support prowess with exceptional service skills. Proficient in Microsoft and Java, adept at strategy implementation and maintaining high-security standards. Achieved significant improvements in helpdesk operations through innovative marketing strategies.
Overview
1
1
year of professional experience
Work History
Student Supervisor
Chartwells Higher Education Dining Service
Toledo, OH
01.2024 - 05.2024
- Supervised and coordinated activities of student workers, ensuring adherence to guidelines and completion of tasks.
- Collaborated with faculty and administrative staff to properly maintain Hygiene and seat customers in a friendly manner.
IT Help Desk Student Assistant
JB Engineering consultancy
, Nepal
05.2023 - 10.2023
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Investigated security incidents utilizing log files from servers and devices.
- Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
Education
Bachelor - Computer Science
LaGuardia Community College
Long Island City, NY06-2026
First Semester - Management Information Systems
University of Toledo
Toledo, OH05-2024
Skills
- Microsoft
- Java
- Strategy implementation
- Advertising and marketing
- Application installations
- Technical support
- IT documentation
- Help desk operations
- Helpdesk services
Affiliations
Art
Script Writing
Public Speaking
Accomplishments
- A best student in art completion
- Toledo international student academic scholarships
- Best employee at chartwells Dining Service
Languages
English
Full Professional
Nepali
Native/ Bilingual
Hindi
Professional
Spanish
Elementary
Timeline
Student Supervisor
Chartwells Higher Education Dining Service
01.2024 - 05.2024
IT Help Desk Student Assistant
JB Engineering consultancy
05.2023 - 10.2023
Bachelor - Computer Science
LaGuardia Community College
First Semester - Management Information Systems
University of Toledo
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