Jeshua Casanova
Wesley Chapel,FL
Summary
Strategic Finance Manager known for productivity and efficiency in task completion. Skilled in customer service, building value in finance products, and maximizing each deal. Excel in negotiation, strategic planning, and problem-solving, ensuring seamless finance operations. Bring forth strong communication, leadership, and organizational skills to enhance team performance and drive business success.
Overview
9
9
years of professional experience
Work History
Finance Manager
Maus Acura of North Tampa
Tampa, FL
03.2023 - Current
- Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
- Analyzed customer credit histories in order to determine eligibility for loans.
- Reviewed contracts for accuracy prior to signing by customers.
- Provided guidance and advice on the best financing options available for customers.
- Resolved customer complaints regarding auto financing services in a timely manner.
- Processed applications for new vehicle loans efficiently and accurately.
- Coordinated training sessions for employees on proper handling of automobile loan paperwork.
Floor Manager
Maus Acura of North Tampa
Tampa, FL
06.2019 - 02.2023
- Managed and coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Supervised front desk staff, assigned tasks, monitored performance, provided feedback, and conducted disciplinary actions as needed.
- Provided customer service support by responding to inquiries in a timely manner.
- Ensured that all visitors were greeted courteously upon arrival at the dealership.
- Conducted training sessions for sales staff on customer service and product knowledge.
- Analyzed customer feedback to identify opportunities to improve customer satisfaction ratings.
- Assisted customers in selecting vehicles that best met their needs while maximizing profit potential for dealership.
- Negotiated with customers to ensure that the dealership closed as many deals as possible.
Sales Professional
Maus Acura of North Tampa
Tampa, FL
10.2018 - 05.2019
- Greeted customers and identified their automotive needs.
- Provided product information, features, and benefits to customers.
- Assisted in developing customer financing options.
- Collaborated with service department personnel to ensure customer satisfaction.
- Maintained up-to-date knowledge of new products and services offered by the dealership.
- Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
- Performed market research on competitor vehicles and pricing strategies.
- Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
- Generated leads through cold calling prospective clients.
- Responded to inquiries from potential customers via email and telephone.
- Followed up with customers to build long-term relationships and successful referrals.
- Consistently exceeded quotas by pursuing and closing sales.
Sales Professional
Maus Family Chevrolet
Tampa, FL
07.2018 - 10.2018
- Utilized CRM software to track customer interactions and monitor progress toward goals.
- Prepared presentations and conducted demos of products or services for potential buyers.
- Generated leads through cold-calling, networking, email campaigns.
- Participated in training sessions on new products or trends in the industry.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
Senior Processor Executive
Cognizant Technology Solutions, CTS
Tampa, FL
08.2015 - 06.2018
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
Education
High School Diploma -
Alonso High School
Tampa, FL07-2006
Skills
- Staff Training
- Deal structuring
- Financial Analysis
- Mentoring and training
- Continuous Improvement
- Customer Satisfaction
- Relationship Building
- Attention to Detail
- Communication
- Task Prioritization
- Calm Under Pressure
- Building Bank Relationships
MIlitary Background
- U.S. Army 317th MIlitary Police Battalion - Served from April 2008 until August 2015.
Timeline
Finance Manager
Maus Acura of North Tampa
03.2023 - Current
Floor Manager
Maus Acura of North Tampa
06.2019 - 02.2023
Sales Professional
Maus Acura of North Tampa
10.2018 - 05.2019
Sales Professional
Maus Family Chevrolet
07.2018 - 10.2018
Senior Processor Executive
Cognizant Technology Solutions, CTS
08.2015 - 06.2018
High School Diploma -
Alonso High School
Similar Profiles
Justin SkeltonJustin Skelton
Sales Professional at Maus Nissan of North TampaSales Professional at Maus Nissan of North Tampa
Allen DavisAllen Davis
Fixed Operations Manager at Performance Acura North MississaugaFixed Operations Manager at Performance Acura North Mississauga
Charles QuayeCharles Quaye
Sales & Lease Consultant at North Shore Acura (Dilawri Group Of Company)Sales & Lease Consultant at North Shore Acura (Dilawri Group Of Company)