Jeshua Leal
El Paso,TX
Summary
Proven to excel in fast-paced environments, I enhanced customer satisfaction and streamlined order processing at Whataburger. Leveraging skills in POS Systems and exceptional customer service, I effectively resolved issues, ensuring quality control and safe food handling. My proactive approach and ability to learn various roles significantly contributed to operational efficiency. Personable Drive-Thru Cashier multi-tasks drive-thru line while managing friendly interaction with customers and serving quick-serve food items. Accurately manages orders and collects money to reduce long wait times. Demonstrates high level of customer service while working under pressure in fast-paced team-oriented environment.
Overview
2
2
years of professional experience
Work History
Drive-Thru Cashier
Whataburger
03.2022 - 03.2023
- Resolved problems with orders quickly and offered refund or replacement.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Assisted customers with menu items and accurate order fulfillment.
- Learned duties for various positions and provided backup at key times.
Customer Service Cashier
Whataburger
05.2021 - 05.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Redeemed coupons to discount purchases.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed cash, card and check transactions to complete customer purchases.
Education
No Degree - Economics
The University of Texas At El Paso
El Paso, TX06.2028
Skills
- Order Verification
- Quality Control
- Food Service
- Safe Food Handling
- Cash Handling
- Kitchen Support
- Supply Restocking
- POS Systems
- Food assembly
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
football-bengals
basketball
video games
books
Timeline
Drive-Thru Cashier
Whataburger
03.2022 - 03.2023
Customer Service Cashier
Whataburger
05.2021 - 05.2022
No Degree - Economics
The University of Texas At El Paso