Jeshua Rahming
Gallatin,TN
Summary
Results-driven Product Analyst II at HCA Healthcare with expertise in MEDITECH Expanse and incident management. Enhanced operational efficiency through process improvements and technical documentation. Proven ability to engage stakeholders and collaborate effectively, driving successful technology deployments and support initiatives across multiple healthcare environments.
Overview
14
14
years of professional experience
Work History
Product Analyst II
HCA Healthcare
Nashville, TN
05.2024 - Current
- Work and collaborate with key business and technology team resources to assist in the deployment of new technology, enhancements of the products within the Case Management, Utilization Review, and Clinical Document Integrity areas, and participate in problem identification and resolution for the MEDITECH Expanse Initiative.
- Executed comprehensive testing efforts, including clinical end-to-end testing, performance and stress testing, and targeted testing, to ensure product functionality, scalability, and adherence to business requirements within the Case Management, Utilization Review, and Clinical Document Integrity domains for the MEDITECH Expanse Initiative.
- Monitored and triaged incoming requests, collaborating with business partners to promptly prioritize, address support requests, and manage build requests, resulting in a significant improvement in response times and operational efficiency.
- Responsible for working with the project manager to define documents and complete deliverables related to ITG Case Management, ISO, and Business Operations projects.
- Supported corporate clinical end-to-end testing for Meditech Expanse implementation across multiple waves (1B–2A), contributing to digital transformation by developing Service Central dashboards, mobile environment documentation, and pre-work materials (service line documentation, barcode medication scanning workflows, and clinical education scenarios).
Application Systems Analyst II
Cerecore - HCA Healthcare
Nashville, TN
05.2019 - 04.2024
- Independently streamlined the management of 70 hospitals' Surgical EMR applications for Community Health Systems, serving as the sole key resource and liaison, fostering collaboration, and driving operational excellence for enhanced patient care.
- Authored and implemented comprehensive technical training documentation without dedicated support resources, improving process efficiency by 15%, and reducing support ticket resolution time by 20%.
- Solely monitored and triaged a high-volume helpdesk queue, collaborating with customers, vendors, and cross-functional teams to prioritize and resolve requests, achieving a 90% reduction in average response time.
- Led incident management autonomously, maintaining a 90% triage rate, and resolving 750 incidents annually with an 85% resolution rate, ensuring continuity and quality under resource constraints.
- Designed and facilitated two month-long application support training workshops for seven internal resources, building skills, and improving prioritization without formal training support.
- Held end-to-end responsibility for managing a three-resource team and coordinating EMR build and implementation, ensuring success despite limited resources.
Part Time Technical Specialist
Apple Inc.
Franklin, TN
04.2021 - 08.2022
- Demonstrated technical expertise to troubleshoot customer problems and concerns, while presenting education to instill confidence in Apple products and software.
- Provided operational support in the execution of store visuals, product restock, and maintenance of company standards.
Application Support Analyst
Community Health Systems
Franklin, TN
06.2012 - 04.2019
- Orchestrated the seamless management of over 100 hospitals nationwide, overseeing the suite of Surgery Department applications for Community Health Systems; optimized operations, reduced downtime, and increased productivity at scale during transitional periods.
- Advised as a consulting analyst for the C-suite, processing over 100 change requests and purchase order proposals. Triaged and resolved over 1,000 support requests annually for customers.
- Led the development of technical training documentation and metric-based reporting that facilitated customer engagement and stakeholder education, driving process improvement by 20%.
- I wrote purchase orders for hardware and software for a redesigned Surgical EMR implemented at five hospitals to align with corporate standards, resulting in refined documentation and improved compliance with regulatory requirements.
- Analyzed large data sets to identify critical requirements and needs for over 100 hospitals, aiding business partners and vendors in the strategic development and prioritization of growth opportunities, leading to a 15% improvement in operational efficiency across the hospital portfolio.
- Created and executed a series of consecutive two-week workshops, enhancing the proficiency of three resources in surgery application workflow and triaging, to increase support ticket management and resolution by 30%.
Education
Masters of Business Administration - International Management
Troy University
Troy, AL05.2022
Bachelor of Science - Engineering Science, Engineering Management
Vanderbilt University
Nashville, TN12.2010
Skills
Technical skills
- Apple iOS
- Cerner SurgiNet (EHR)
- McKesson Horizon Surgical Manager & Pathways Healthcare Scheduler (EHR)
- MEDHOST Perioperative (EHR)
- MEDHOST PICIS (EHR)
- MEDHOST PIMS (EHR)
- MEDITECH Expanse (EHR)
- Microsoft Azure DevOps
- ServiceNow
- SQL (Basic)
Core competencies
- Adaptability
- Creative Thinking
- Incident Management
- Process Improvement
- Product Management
- Stakeholder Engagement
- Team Collaboration
- Technical Documentation
Personal Information
Title: Product Systems Analyst II
Other
- HCA Corporate Employee Advisory Group (EAG): 2026-2028
- Led 3 graduate level teams in projects with each receiving an A. Classes in which those projects took place include Global Business Strategy, Global Strategic Marketing and Data Analysis for Global Management
- Cerner Certification – 09/01/16
- PICIS Certification – 06/01/22
Timeline
Product Analyst II
HCA Healthcare
05.2024 - Current
Part Time Technical Specialist
Apple Inc.
04.2021 - 08.2022
Application Systems Analyst II
Cerecore - HCA Healthcare
05.2019 - 04.2024
Application Support Analyst
Community Health Systems
06.2012 - 04.2019
Masters of Business Administration - International Management
Troy University
Bachelor of Science - Engineering Science, Engineering Management
Vanderbilt University