Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jesibel Garcia Maldonado

Newark,NJ

Summary

Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

9
9
years of professional experience

Work History

Cash Processing

Brink's Tank Services
Maywood, NJ
11.2021 - Current
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Collected, arranged and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets using [Program].
  • Observed packing operations to verify conformance to specifications.

Mail Processing Clerk

USPS
Perth Amboy, NJ
10.2018 - 09.2020
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Used automated mail processing equipment to sort and collate mail.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Upsold postal services like insurance and tracking.

Manager

SUBWAY®Restaurants
Newark, NJ
06.2012 - 10.2018
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Approved regular payroll submissions for employees.

Education

High School Diploma -

Vocasional Antonio Lucchetti
Arecibo, PR
05.2004

Skills

  • Multitasking Skills
  • Business Analysis
  • Policy Review
  • Case Documentation
  • Business Process
  • Staff Training
  • Analyzing Documentation
  • Program Management

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Cash Processing

Brink's Tank Services
11.2021 - Current

Mail Processing Clerk

USPS
10.2018 - 09.2020

Manager

SUBWAY®Restaurants
06.2012 - 10.2018

High School Diploma -

Vocasional Antonio Lucchetti

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Jesibel Garcia Maldonado