Jesibel Morales
Arecibo,PR
Summary
Creative Operations Specialist experienced in executing effective operating rhythms and management systems. Delivered solutions through analytical problem-solving and organized project management. Focused on enhancing customer service delivery and fostering professional relationships to drive profitability.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Property Manager Office Administrator
SRV Management LLC
Linden, NJ
04.2024 - 04.2026
- Managed tenant communications and resolved issues to enhance resident satisfaction.
- Coordinated maintenance requests and ensured timely completion of repairs and services.
- Oversaw office operations, maintaining organized records and efficient workflow processes.
- Developed property management policies to improve operational efficiency and compliance standards.
- Trained and mentored junior staff on office procedures and customer service best practices.
- Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
CASH PROCESSING
Brink's Tank Services
Maywood, NJ
01.2021 - 01.2022
- Enhanced customer service experience by effectively managing cash transactions.
- Collected and organized information for input into database system to ensure accuracy.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets using [Office 365].
- Checked packing processes for adherence to quality standards. to verify conformance to specifications as in check cashers and money or order accounts.
MAIL PROCESSING CLERK
USPS
Perth Amboy, NJ
01.2018 - 01.2020
- Loaded letters onto processing equipment, ensured continuous sorting feed by removing non-processable letters.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages, calculated costs based on classification, weight, and destination to provide accurate pricing.
- Promoted postal services like insurance and tracking to enhance customer shipping options.
MANAGER
SUBWAY Restaurants
Newark, NJ
01.2012 - 01.2018
- Completed multiple tasks within deadlines to support team objectives.
- Onboarded new employees by providing training and essential documentation to enhance integration.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Onboarded new employees with training and new hire documentation.
- Approved regular payroll submissions for employees.
- Processed payroll submissions on a regular schedule.
Education
High School Diploma -
Vocacional Antonio Lucchetti
Arecibo, PR05-2004
BBA - Human Resources Development
Penn Foster Career School
Scranton, PA05-2026
Skills
- Business Analysis
- Policy Review
- Business Process
- Program Management
- Case Documentation
- Staff Training
- Tenant relations
- Multitasking
- Tenant Relations
- Documentation review
- Verbal communication
- Customer engagement
LANGUAGES
English - Professional Working
Spanish - Native or Bilingual
Timeline
Property Manager Office Administrator
SRV Management LLC
04.2024 - 04.2026
CASH PROCESSING
Brink's Tank Services
01.2021 - 01.2022
MAIL PROCESSING CLERK
USPS
01.2018 - 01.2020
MANAGER
SUBWAY Restaurants
01.2012 - 01.2018
High School Diploma -
Vocacional Antonio Lucchetti
BBA - Human Resources Development
Penn Foster Career School