Jesica Ascencio Calderon
Rogers,AR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Services Supervisor
Unifi
02.2015 - Current
- Supervise and coordinates operations of employees in effective manner which includes daily assignments, briefing agents on policies and procedures. Communicate directly with manger for any concerns or issues on daily operations.
- Assist passengers with the arrival process, check in and boarding including assist with wheelchairs, reservations, and resolving complaints directly with passengers.
- Assist with administrative functions including hiring, record keeping, and completing daily shift paperwork. Monitor training records for all employees to comply with OSHA, TSA, and DOT for the different airlines.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Key Holder Supervisor
Dollar General Store
01.2013 - 02.2015
- Trained and mentored new employees.
- Completed store opening and closing procedures.
- Accepted and processed customer returns.
- Opened inventory boxes and restocked shelves.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Rotated stock according to dates and protocols.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
Associate of Applied Science - Criminal Justice
NorthWest Arkansas Community College
Bentonville, ARSkills
- Strong Work Ethic
- Stress Tolerance
- Fluent in Multiple Languages
- Complaint resolution
- Training and mentoring
- Microsoft Outlook, Word, and Excel
- Time Management
- Deadline-oriented
- Customer-focused
Timeline
Customer Services Supervisor
Unifi
02.2015 - Current
Key Holder Supervisor
Dollar General Store
01.2013 - 02.2015
Associate of Applied Science - Criminal Justice
NorthWest Arkansas Community College