Jesica Benthusen

• Proved successful working within tight deadlines and a fast-paced environment.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked flexible hours across night, weekend and holiday shifts.
• Self-motivated, with a strong sense of personal responsibility.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Hired and trained both permanent and temporary staff members.
• Coordinated with catering staff to deliver food services for special events and functions.

For the last year and a half I have been working well above my salaried operational hours from open to close as a manager.

I manage the front of house by pre-shifting twice per day, encourage upselling techniques to the staff, table touch for guest satisfaction, inforce daily cleaning checklists are done by staff, and promote an overall positive & motivated working environment.

I also handle beer & liquor inventory, staff schedules, count drawers, staff checkouts, and open and close the establishment.

All while handling the day to day operations as I mentioned above, I am the Banquets & Events Manager for the company. I handle Every and All private events that are booked for the company. From initial inquiry, to meal planning, staffing, full party execution, and accepting payment, I handle all events.

• Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations
• Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
• Coordinated employee schedules for optimal shift coverage to meet business needs
• Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention
• Anticipated needs of clients and guests and provided quick resolution to problems and concerns
• Kept staff aware of requirements and coordinated private event activities, spotting and correcting problems at all stages
• Worked with clients to understand requirements, needs, and preferences, and proposed ideas to improve success of each private event
• Prepared documents and contracts for execution by all parties based on agreements and negotiation
• Increased involvement of business with local community by participating in outreach activities and programs.

• Upheld high sanitation and safety standards while delivering and serving food
• Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
• Trained new servers in restaurant procedures and customer service standards
• Restocked stations regularly to help team stay efficient and meet customers' needs
• Increased involvement of business with local community by participating in outreach activities and programs
• Trained and oriented new employees to company culture and procedures
• Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
• Supervised hourly staff providing work direction and reviewing work processes.