Jesica Bliss
Payson,UT
Summary
Dynamic professional with proven organizational skills and a strong background in customer relations from Spanish Fork Dentistry. Adept at managing high-stress situations, I excel in data entry and verbal communication, enhancing client satisfaction and streamlining operations. Recognized for fostering positive relationships and resolving issues efficiently, ensuring seamless service delivery.
Overview
5
5
years of professional experience
Work History
Receptionist
Spanish Fork Dentistry
01.2022 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
After Hours Dispatcher
Just Right Air
03.2021 - 12.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with Technicians and personnel to coordinate timely delivery of goods and services
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, Technicians and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
CSR
SYKES
04.2020 - 02.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Education
BBA - Business Administration And Management
Utah Valley University
Orem, UT05-2028
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Scheduling
- Customer and client relations
- Greeting and seating clients
- Office administration
- File management
- Administrative support
Timeline
Receptionist
Spanish Fork Dentistry
01.2022 - 12.2024
After Hours Dispatcher
Just Right Air
03.2021 - 12.2022
CSR
SYKES
04.2020 - 02.2021
BBA - Business Administration And Management
Utah Valley University
Similar Profiles
Jaxon PilgrimJaxon Pilgrim
Helicopter Crewmember at Spanish Fork Airport (KSPK)Helicopter Crewmember at Spanish Fork Airport (KSPK)
Mary EzzitouniMary Ezzitouni
Registered Nurse at Spanish Fork HospitalRegistered Nurse at Spanish Fork Hospital
Davin NielsonDavin Nielson
Police Officer 1 at Spanish Fork Police DepartmentPolice Officer 1 at Spanish Fork Police Department