Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesica Cordova

San Antonio

Summary

A highly organized and detail-oriented clerical professional with over nine years of experience providing thorough and skillful customer service. Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve all goals. Possesses the highest degree of integrity, supported by a flawless record of maintaining confidentiality. Adaptable and flexible to changing situations. Able to grow positive relationships with clients and colleagues at all organizational levels.

Overview

9
9
years of professional experience

Work History

FRONT DESK RECEPTIONIST

SFMG Wealth Advisors
08.2019 - 03.2022
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Gathered, sorted, distributed and sent mail and packages.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Maintained professional tone at all times, including during peak rush hours.
  • Enter data and maintain information in our CRM software.
  • Organize and maintain scans and copies.
  • Pulled and organized requested documentation.
  • Maintained front office cleanliness and organized supplies to increase productivity.

FRONT DESK RECEPTIONIST AT LAM RESEARCH

Securitas Security Services USA
02.2017 - 06.2019
  • Provide ongoing administrative support to executive assistants, driving organizational success through the management of daily operations and special projects.
  • Assist with training and development for new employees.
  • Serve as primary point of contact for an average of 60 incoming phone calls per day, addressing inquiries and resolving concerns.
  • Handle routine clerical functions including filing, opening and distributing mail, delegating clerical functions to administrative team.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Greeted and proactively assisted customers and clients in a timely manner.
  • Ensure all employees were badged and followed security procedures.
  • Followed company policies and procedures to ensure the safety of the employees and company.

BANK TELLER/CUSTOMER SERVICE REPRESENTATIVE

Fremont Bank
03.2016 - 02.2017
  • Manage transactions totaling up to $50K each day.
  • Enforce securing confidential information at closing to protect customer privacy.
  • Closely followed company policies and procedures, ensuring safety and privacy of customer information and finances as well as bank assets.
  • Greeted all customers upon arrival, directing them to appropriate service or banker.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Examined checks for identification and endorsement.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Verified amounts and integrity of every check or funds transfer.
  • Prepared official checks for customer and internal bank needs.

CASHIER/SALES ASSOCIATE

Victoria's Secret & PINK
11.2015 - 02.2016
  • Successfully sell smart plans, credit card applications and rewards cards on the daily basis.
  • Maintained an accurate cash drawer of over $1500 per shift.
  • Greeted all customers upon arrival, directing them to appropriate locations.
  • Packaged customer purchases in an organized fashion.
  • Effectively utilized resources to successfully complete projects.

FRONT OF HOUSE TEAM MEMBER

Chick-fil-A
01.2015 - 10.2015
  • Memorized menu and offered discerning recommendations, remained steps ahead of guests' needs and desires and created opportunities for conversation and small talk.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Inspected supplies, equipment and work areas for conformance to standards.
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.

SWIMMING LESSONS INSTRUCTOR

American Swim Academy
09.2013 - 01.2015
  • Informed patrons of unsafe or hazardous conditions and requested alternative activities.
  • Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
  • Handled student situations using logic and mediation skills.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Coordinated and instructed swim programs for children and adults.

Education

College - Business Administration And Management

Ohlone College
Fremont, CA

High School - undefined

American High School
Fremont, CA
06.2015

Skills

  • Reliable and Punctual
  • Team Collaboration
  • Customer Service-Oriented
  • Multitasking and Prioritization
  • Positive Attitude and Energetic
  • Administrative Support
  • Courteous and Professional
  • Microsoft Office Suite
  • Call Answering and Routing
  • Multi-Line Phone Systems
  • Oral and Writing Communication

Timeline

FRONT DESK RECEPTIONIST

SFMG Wealth Advisors
08.2019 - 03.2022

FRONT DESK RECEPTIONIST AT LAM RESEARCH

Securitas Security Services USA
02.2017 - 06.2019

BANK TELLER/CUSTOMER SERVICE REPRESENTATIVE

Fremont Bank
03.2016 - 02.2017

CASHIER/SALES ASSOCIATE

Victoria's Secret & PINK
11.2015 - 02.2016

FRONT OF HOUSE TEAM MEMBER

Chick-fil-A
01.2015 - 10.2015

SWIMMING LESSONS INSTRUCTOR

American Swim Academy
09.2013 - 01.2015

High School - undefined

American High School

College - Business Administration And Management

Ohlone College

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