Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesica Fisher

Greenville,SC

Summary

Experienced IT Support Engineer with direct experience in Dental IT environments. Adept at supporting dental practice management systems, imaging software, and HIPAA-compliant platforms. Proven ability to troubleshoot desktop, server, and network issues efficiently, ensuring minimal disruption and optimal performance across multiple practices.

Overview

12
12
years of professional experience

Work History

Client Support Engineer

Softdocs
10.2023 - Current
  • Provided enterprise software support with emphasis on troubleshooting, configuration, and remote technical resolution.
  • Documented support interactions and collaborated with internal teams to manage complex issues efficiently.

Technical Support Agent

Lucas Systems, Inc.
03.2018 - 05.2025
  • Delivered remote and onsite support for POS systems, maintaining high uptime and strong client satisfaction.
  • Trained end users and resolved hardware/software issues in high-volume support environments.

IT Specialist

Oryx Dental Software
04.2023 - 10.2023
  • Delivered remote technical support for dental software systems, including imaging tools and HIPAA-compliant platforms.
  • Resolved system issues and implemented technical strategies to ensure secure and efficient operations.
  • Communicated with dental teams to minimize disruptions and support patient care continuity.

Project Manager

Computer Applied Products
10.2022 - 04.2023
  • Oversaw IT implementations for client practices including training, installation, and ongoing software support.

Technical Support Advisor

Henry Schein
01.2014 - 03.2018
  • Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
  • Led training efforts to empower personnel.

Education

Some College Completed -

Lander University
Greenwood, SC
10.2009

Skills

  • Dental IT Support
  • HIPAA Compliance
  • Imaging Software
  • Remote Support
  • Desktop & Server Troubleshooting
  • System Administration
  • Client Training
  • Ticketing Systems
  • Networking
  • Windows OS
  • Mac OS

Timeline

Client Support Engineer

Softdocs
10.2023 - Current

IT Specialist

Oryx Dental Software
04.2023 - 10.2023

Project Manager

Computer Applied Products
10.2022 - 04.2023

Technical Support Agent

Lucas Systems, Inc.
03.2018 - 05.2025

Technical Support Advisor

Henry Schein
01.2014 - 03.2018

Some College Completed -

Lander University

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Jesica Fisher