Jesica Hackett
Killeen,TX
Summary
Results-driven customer service professional with 5+ years of experience in handling client inquiries and providing solutions. Skilled in building strong relationships, resolving issues, and ensuring customer satisfaction. Proven track record of exceeding performance targets. Responsible Stocker with excellent blocking, facing and customer service skills coupled with 8 years of experience. Fast worker with attention to detail and completeness.
Overview
13
13
years of professional experience
Work History
Grocery Stocker
H.E.B
2024.02 - Current
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Answered customer questions and provided detailed product information.
Store Manager
Cefco Convenient Stores
2019.03 - 2024.02
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Housewares Associate
Walmart
2017.06 - 2019.03
- Optimized store layout by utilizing space effectively for optimal product presentation, enhancing shopper visibility.
- Conducted demonstrations of various housewares products to showcase features and benefits, leading to increased sales conversions.
- Assisted in loss prevention efforts by monitoring customer activity and reporting any suspicious behavior to store management.
- Processed transactions accurately and efficiently while maintaining a high level of customer interaction throughout the sale process.
- Increased customer satisfaction by providing exceptional service and product knowledge in the housewares department.
Food Service Worker
William Beaumont Army Medical Center
2011.07 - 2017.06
- Assisted with food preparation, ensuring high quality and adherence to health standards.
- Managed inventory and stocked supplies, maintaining a clean and organized workspace.
- Provided friendly and efficient customer service, handling cash transactions accurately.
- Collaborated with team members to ensure smooth operation of kitchen and dining areas.
Education
Bachelor of Science - Kinesiology
Central Texas College
Killeen, TX05.2028
Skills
- Heavy Lifting
- Cleaning and sanitizing
- Workplace Safety
- Physical Stamina
- Pallet Jack Operation
- Reliability and punctuality
- Pricing and Signage Updates
- Product labeling skills
- Order Fulfillment
- Cleanliness standards
- Friendly and Personable
- Positive Attitude
- Willing to Learn
- Customer Assistance
- Customer Service
- Flexible Schedule
- Energetic and Outgoing
Timeline
Grocery Stocker
H.E.B
2024.02 - Current
Store Manager
Cefco Convenient Stores
2019.03 - 2024.02
Housewares Associate
Walmart
2017.06 - 2019.03
Food Service Worker
William Beaumont Army Medical Center
2011.07 - 2017.06
Bachelor of Science - Kinesiology
Central Texas College
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