Summary
Overview
Work History
Education
Skills
Timeline
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Jesica Harrison

STANLEY,ND

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Experienced Job Title with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Bakken Business Center LLC
12.2019 - 02.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Handled day-to-day shipping and receiving overseeing more than Number packages per day.
  • Performed binding, finishing and Type tasks to prepare printed material for delivery to customers.
  • Cleared paper jams and replaced toner to maximize equipment efficiency.
  • Set up and adjusted inkjet or Type machine to meet specific customer job parameters.
  • Fed and labeled Type materials in preparation for packaging or mailing operations.
  • Reviewed customer job specifications and document proofs to obtain printing project instructions.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.

Secretary

Campbell Plumbing
12.2019 - 12.2021
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Completed accurate daily report documents, memos and invoices.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Recorded expenses and maintained accounting records.
  • Entered data into Software system and updated customer contacts with information to keep records current.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Recorded daily financial transactions using Quickbooks and handled payments of accounts.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Implemented paperless filing system for departments.

Education

High School /Diploma -

Uintah High School/Belford High
Vernal, UT/ Online
02.2006

Skills

  • Safety Regulations
  • Customer Service
  • Inbound and Outbound Calling
  • Preparation of Demonstrations
  • Account Management
  • Customer Service and Assistance
  • MS Office Proficiency
  • Correcting Discrepancies
  • Exceptional Communicator
  • Employee Management
  • POS System Operations
  • Multi-Line Phone Systems
  • Problem Resolution
  • Customer Complaint Resolution
  • Complaint Logging and Resolution
  • Verbal Communication

Timeline

Customer Service Associate

Bakken Business Center LLC
12.2019 - 02.2023

Secretary

Campbell Plumbing
12.2019 - 12.2021

High School /Diploma -

Uintah High School/Belford High

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Jesica Harrison